Sytner JLRS Division
Steve Dance (right), Workshop Manager, congratulating Ian Woolls.
Jaguar Land Rover Ascot Service Centre
Award Nominee, October 2022
We have nominated Ian Woolls to receive our Making It Special for October.
Ian is always happy to tackle any job given to him and enjoys the challenge. He also supports/help the team, colleagues where he can.
. (left), ., congratulating Iain Marshall.
Award Winner, October 2022
Our Making it Special nomination for the month of October is Iain Marshall.
Iain really makes it special for the team at Land Rover Coventry, he will often bake for them or make bacon sandwiches.
In the photo attached, of his own back Iain made and paid for hot dogs and onions for all of the aftersales team, which was truly appreciated.
Thank you, Iain!
Phil Watson (right), Service Manager, congratulating Lucy Stillwell.
Award Nominee, October 2022
Our October nomination goes to Lucy having really embraced her role as Senior Service Advisor. She is an asset to the department and the dealership, her constant support to the Service Advisors, and helpfulness to other colleagues has gone above and beyond on multiple occasions.
Lucy came in at the end of the month in October to make sure that the end on month ran smoothly, this was on her day off. Lucy stayed until late, making sure everything was ready for the next day, always ready to step in and help.
Ian Bennett (left), Head of Business, congratulating Daisy Wyatt.
Award Nominee, October 2022
Daisy has consistently received fantastic feedback from our customers on how she has made it special for them. A recent one was from Mr Kennedy who was distressed with a broken down car and was going through a difficult time with his partner in hospital. She went above and beyond – even the phone lines going down didn’t stop her making arrangements to get his car returned to him to ease his stressful situation. Well done Daisy!
Daisy kept me well informed, up to date and made sure I was kept up to date even when the phone lines were down by taking the initiative to email. Daisy also helped to make sure I could get my car returned to me when I wasn't able to collect due to my partner being admitted to hospital. All in all a fantastic service.
– Mr Chris Kennedy
Simon Robertson & Tom Booth (left), Sales Managers, congratulating Hazel Kenyon.
Award Nominee, October 2022
We would like to nominate Hazel for employee of the month.
She has been an absolute asset to the Reception Team these last couple of months and an excellent role model to the rest of the team.
After losing Megan at short notice to the Service Team Hazel went massively out of her way to support the team, covering as many of the days as possible above her exiting hours. Many weeks she has more than doubled her contracted hours and put her hairdressing work on hold in order to help us out and reduce the number of days we required temporary cover.
In addition to this we want Hazel recognised for her stellar performance with the recent Mystery Shopper. Looking back at the video she dealt with the Mystery Shopper in ‘text book’ fashion – 100% for her section.
Secondly, she has been personally highlighted by name in THREE Google reviews over the last couple of months for her outstanding customer service. i.e. Excellent customer service from Hazel Kenyon. Really welcoming, friendly and sorted out my query in no time. Just the best dealership. Thank you 🙏
Another reason, we want to recognise Hazel for her commitment and diligence, even in the more difficult times, Hazel is currently firing on all cylinders which is noticed by all. We want Hazel to realise that we really value everything she has done for both the Team and the Dealership as a whole! And that we recognise her loyalty to the company and she demonstrates all the attributes to making it special for our customers
Well done Hazel!
Mike Tyson (left), Head of Business, congratulating Nigel Case.
Award Nominee, October 2022
Nigel recently helped a customer who had an issue with her key and was quite fraught and worrying that she wouldn’t be able to secure her vehicle. This was shortly before the business was due to close but Nigel elected to stay behind and wait for the customer so he could resolve her issue which she was extremely relieved and thankful for.
A good example of going the extra mile. Well Done Nigel!
Fantastic service from Sytner Sheffield service/parts- central open/lock completely stopped working on my key (keyless entry still working and was able to drive fine) !- I called them up in a huge panic (obviously worried I wasn’t going to be able to lock my car) 10 mins before they were due to close and Nigel kindly waited for my arrival (25 mins later) to get the key sorted! All working fine now! 1 happy customer! I’m really appreciative! Thank you!
– Liv F
Paul Williams (right), Managing Director , congratulating Nathan Dawson.
Award Nominee, October 2022
Mr McWilliams had recently taken delivery of his new vehicle and was very excited as this coincided with a trip to Chicago to his Son’s wedding. Unfortunately on the way to the airport the vehicle went into restricted performance in the fast lane of the motorway which was very scary. Thankfully both passengers and vehicle were safely recovered to a Land Rover dealership and then onto the airport. Mr McWilliams understandably upset rang Nathan to explain what had happened and that the dealership where the vehicle was couldn’t start any work on the vehicle for some weeks. In stepped Nathan to save the day reassuring Mr McWilliams not to worry and enjoy his holiday and wedding all would be taken care of. Nathan contacted the dealership where the vehicle was and had it recovered to Wakefield where he followed the vehicles progress through the workshop every step of the way and regularly updating Mr McWilliams and even organising return travel for them on their return to the UK. Through Nathan’s hard work and building rapport and faith with the customer avoided a complaint and a potential buyback as Mr McWilliams had lost all faith with the vehicle. Mr McWilliams even emailed Nathan to thank his for the extraordinary lengths he went to. Well done Nathan for owning it and solving it!
Ellie Bridgman (right), Front of House Manager, congratulating Amy Harwood.
Jaguar Land Rover South West London
Award Nominee, October 2022
Please let me celebrate with you our winner of Making it special for October—Amy Harwood, our Service Administrator.
Amy has not been with us for very long but in the short time has really stepped in and supported the team beautifully.
Many customers have called in, written in and sent in 5 star reviews and VOC scores. Amy is an absolute pleasure to be around and is always quick to jump into any situation. She embodies the JLR Customer First Principles and uses these every day to make sure she is driving Excellence in the Customer Journey.
Gary Knott and Simon Crane (left), Head of Sales and Head of Business, congratulating Steve Barnett.
Award Nominee, October 2022
Steve always receives a lot of great customer feedback and it is fantastic that Steve goes above and beyond for our customers, this email below just goes to support his great customer feedback. Well done Steve!
Dear Mr Crane I thought I would like to just write a few lines in praise of Mr S Barnett from your Bristol office. I have bought several Land Rovers over the years and I have to say the service I have received from Mr Barnett has been over and above what I have come to expect in these modern times, these last few years have been difficult to say the least and both myself and my other half Helen are registered as critically vulnerable with regard to the Covid virus and any unnecessary contact would be very dangerous to both of us. So when I contacted sales at Sytner Bristol I was pleased to find a group of people who were prepared to go out of their way to allow me to achieve my aims. Mr Barnett went out of his way to make the whole transaction as easy and as safe as possible and I would like to thank him wholeheartedly for his efforts. I am not the most tolerant person but nothing was too much trouble for him. Thank you and I should like you to pass on my wishes to him. Yours sincerely David Mulroy.
– Mr David Mulroy
