Sytner JLRS Division
Nick Moore (left), General Sales Manager, congratulating Michael Burczak.
Award Nominee, December 2022
Our Sales Management team have unanimously nominated Michael our Sales Administrator for December’s Employee of the month for going above and beyond for the Sales team.
Tom rang Michael on Saturday 31st December (New Year’s Eve) in a panic as they needed to register a demonstrator before the end of the year, Michael who was out shopping with his family and very kindly came into the retailer to tax the new demo.
Thank you Michael!
Paul Williams (left), Managing Director , congratulating Kati Wilkinson.
Award Winner, December 2022
Kati joined the team at Wakefield only a few months ago but has already made a positive impact with both staff and customers alike with her caring nature.
Kati is actively involved within her local parish which supports a wide area within the Wakefield area with fundraising and other community projects. She heard of the plight of the local food bank at the Church which was forced to reduce its opening times due to lack of stock. Kati set up a donation drop off point in the dealership and actively encouraged both staff and customers to donate to help with much needed essential items. This was just going to run over the Christmas period but has become so popular that we aim to keep it running as long as it is required, we are already on our 8th drop off in its’ 5th week of running which is amazing!
Such a well-deserved Making It Special well done Kati.
Photo To follow - Kaylum is currently on holiday (left), Details to follow, congratulating Kaylum Flanagan.
Award Nominee, December 2022
Kaylum is our December Making It Special nomination for the great customer feedback he has received from Mr Hollyhead who is an ex-Stratford customer.
Feedback Message: I’ve lost the wheel nut security tool for my RR Sport. Callum Flanagan has given absolute first class attention to my problem today when I visited Coventry. Apparently my “ nuts” are a bit special but he tracked down a solution. Very efficient & Professional. Top class.
– Mr Hollyhead
Alan Davis (right), Head of Business , congratulating Marcia Scott.
Award Nominee, December 2022
Marcia has stepped up into our Accounts control position and is already doing an amazing job!
She has gained the full support of her Accounts department and Sales Admin who all work closely together along with our Retailer Management team where she is a key colleague.
Nothing is too much trouble and she is always willing to assist and rises to a challenge!
Congratulations Marcia, well deserved.
Trevor Wale (left), Head of Business, congratulating Richard Pitt.
Award Nominee, December 2022
We have nominated Richard for December’s Making It Special for his kind gesture to all team members at Northampton by offering a vehicle check for the winter period. This involved a free check over of staff vehicles whilst at work, looking at their tyres, all levels under the bonnet and advise if anything else was needed.
This has been highlighted across the dealership of how kind and thoughtful Richard is, to offer this to all his fellow work colleagues.
Alberto Conde (left), Workshop Manager, congratulating Lee Newell.
Jaguar Land Rover South West London
Award Nominee, December 2022
Making it Special in December:
I would like to say a big well done and thank you to our worthy Making it Special December winner—Lee Newell. Lee is one of our experienced Technicians and was nominated by his peers for the hard work he provides to the business not just in December, but month on month throughout the year. He aids other Technicians when requested and provides solutions when needed especially to his Apprentices. He is an amazing asset to the team along with his knowledge and experience.
Thank you Lee for all you do and bring to the business.
Kayleigh Harrop (left), Aftersales Manager, congratulating Kelly Line.
Jaguar Land Rover Ascot Service Centre
Award Nominee, December 2022
Mr Dundas (has had multiple issues with his vehicle) came in late on the 22nd December as he had just packed up his car to travel to Spain with his family, his wife is poorly and they had planned a Christmas away with all the family including his dogs. As he was leaving the petrol station a red warning came up on the dash and the vehicle locked itself in low mode, he drove here hoping it would be something small but unfortunately it wasn’t.
The customer became very distressed as he was due to travel in the morning and with the animals it meant he couldn’t just get a flight, Kelly did everything she could to help him, calling around hire companies and looking for alternatives but with no joy. In the end she thought to call Coopers and see if there was any way we could insure the customer in one our cars so that he and his family could make the trip! Coopers were in agreement (with some conditions).
Kelly then had to push back one of her other good customers that was booked in the vehicle so that we could lend Mr Dundas a vehicle.
This is a well-deserved nomination, Kelly went above & beyond for the customer and this is what Making it Special is all about.
simon crane (left), head of business, congratulating Lewis Painter.
Award Nominee, December 2022
Lewis is a great asset to our company, he is always there to step in and help out if a customer needs a car dropped off or picked up, he is the first to volunteer to work outside of his hours, he is happy to support all the departments when they need help, recently working in the Service department as they were short staffed.
I just wanted to say what a pleasure it was to discuss our requirements with Lewis Painter. Throughout our investigation into buying a new Jaguar Lewis was helpful, patient . My wife and I are grateful for the courteous and professional service Lewis provided. Thanks again, with best wishes,
– J and Valencia
Simon Crane (right), Head of Business, congratulating Blase Miller.
Award Nominee, December 2022
We have had a lot of customer feedback along with Blase’s colleagues nominating her for Making it Special as she is always helping out and going the extra mile, well done Blase
Blase was very Helpful and friendly at reception today if i am not back to purchase a vehicle i will be back to say hello Thank you
– Mr Underhill
