Sytner JLRS Division
Andy Penn (right), Head of Aftersales, congratulating Callum Godfrey.
Award Nominee, March 2023
Callum is our Making It Special nomination for March due to his outstanding work/customer care. Well done!
Good evening Firstly I will say that everything has been resolved-and I’m more than extremely happy with the service provided. The Range Rover sport feels amazing again if not better than when I brought it ! You can do me one massive favour and thank the service technician(s) who worked on my vehicle, you have unsung heroes in there ! John himself was thoroughly understanding -patient and yet also enthusiastic. I’m not the best patient and he handled any situation with such a level of care that was quite a pleasant change to have before myself. Again a massive thank you to everyone within the dealership I look forward to receiving your customer feedback questionnaire. Mr Smith
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Andy Penn (right), Head of Aftersales, congratulating Johnathon Woods.
Award Nominee, March 2023
Johnathon is our Making It Special nomination for March due to his outstanding work/customer care. Well done!
Good evening Firstly I will say that everything has been resolved-and I’m more than extremely happy with the service provided. The Range Rover sport feels amazing again if not better than when I brought it ! You can do me one massive favour and thank the service technician(s) who worked on my vehicle, you have unsung heroes in there ! John himself was thoroughly understanding -patient and yet also enthusiastic. I’m not the best patient and he handled any situation with such a level of care that was quite a pleasant change to have before myself. Again a massive thank you to everyone within the dealership I look forward to receiving your customer feedback questionnaire. Mr Smith
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Anthony Neary (right), Service Manager, congratulating Darren Dobson.
Award Winner, March 2023
We would like to nominate Darren Dobson for our ‘March’ Making It Special Award.
Darren unquestionably illustrated the meaning of ‘ Going that Extra Mile ‘ for our customers when he stopped to help a couple on his way home at 7pm at night who had broken down in their new 23 plate Range Rover and were stopped in the middle of the busy road with their hazard warning lights flashing.
After pulling over to offer his help he realised that it was in fact one of our customers who had only collected their new car earlier in the day! Darren managed to get the vehicle started, told them to turn around and head back to the dealership with him following.
Simon Robertson, New Car Sales Manager, was just locking up when he saw the customer limp back into the dealership, dashed out to greet them just as Darren drove in, Simon opened up the dealership for the customer while Darren drove the vehicle straight into to the workshop. Darren managed to diagnose and sort out the problem. The restricted performance issue was resolved very quickly and the customer was back on the road and extremely happy with the exemplary service received and the unbelievable level of empathy show by both Darren and Simon.
Darren in particular proved to be an absolute star that evening, he unequivocally went out of his way, well and truly above and beyond anyone’s normal course of duty.
Thank you Darren for your ‘heroic’ attitude and willingness to put your yourself out to ensure we had a very happy customer who is now astounded by the level of care and service he received from Sytner Land Rover Knutsford. As a result of this we have truly secured that customer for life and also prevented the shine been taken off the excitement of collecting a long awaited new car.
An amazing example of putting the customer first!
Nick Lake (left), Head of Used Car Sales Manager, congratulating Carl Summersgill and Rhys Pelling.
Award Nominee, March 2023
Carl and Rhys made our ‘Making it Special’ this month, due to transporting Northampton College’s team to an event of F1 in schools competition. They needed picking up from Northampton College and taking to Boston College in Lincolnshire (160 miles all round trip) at 6am, in an I Pace and a 130 7 seater Defender, (six selective students and four teachers) in style and comfort.
Thank you so much for your commitment and willingness to be so kind.
Kelly Lines (right), Service Reception Manager, congratulating Tara Barrett.
Jaguar Land Rover Ascot Service Centre
Award Nominee, March 2023
Tara has been nominated for March’s Making It Special, she is new to the team but has smashed it since coming on board receiving the most CLP responses and is hitting the high scores.
Well done Tara!
Mr Borah – Everything was perfect!Mr Gourmand - Just excellent service. First class.Mr Shakeel - Tara who look after my visit was great and ensured the work completed on time and kept me informed while I waited for my car. The advisor was good and she answered my additional questions as well. All in all a good experience.Mrs Gibbs - professional and courteous. Great communication despite not completing the work on the planned day and had to keep the car for a second day. They kept me updated and provided a taxi for me to collect the car on day 2. Account manager was lovely. Excellent lady who kept me informed every step of the way.Mr Yadav - Thanks a Ton, Tara for all Your Help Today & for confirming. You are Awesome!!
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Alan Davis (right), HOB, congratulating Diane Beaconsfield and Jon Hall.
Award Nominee, March 2023
Jon has sold and delivered 54 Used and New cars for the month of March, The best ever for Jon and the dealership. He has done all this with a great customer service record and always with a smile and cheerful word.
He has had the greatest support from Diane who behind the scenes has personally made sure that all the supporting paperwork, is complete as well as all payments are in, along with all Digi files are up to date and correct.
Mike Tyson (right), Head of Business, congratulating Robert Broom.
Award Nominee, March 2023
On the last day of March at very short notice our Preparation Manager, Rob Broom, volunteered to handover a car to a customer at Land Rover Maidstone.
On the last Friday of the month as schools were breaking up for Easter, with heavy traffic and torrential rain the return journey of over 400 miles took more than 12 hours but this ensured our customer took delivery of his new car for the weekend.
As any Preparation Manager would have at the end of any month, Rob had a mountain of work to process, he came in over the weekend to catch up on everything he had missed on the Friday.
Well Done Rob!
Andrew Potgieter (left), Head of Sales, congratulating Kelwyn Colaco and Harry Marchbank.
Jaguar Land Rover South West London
Award Nominee, March 2023
We have a celebration of two colleagues for March.
Kelwyn set a new record of handovers in March as well as maintaining a Voice of Customer score of 90 with the most returns – apparently more in this month than all of last year! . He also managed to secure new orders. He could not have done this alone and was ably assisted by Harry Marchbank for the finance, Digi file and customer interactions.
Well done to the both of them and here is to many months ahead of this focus – thank you. Please share the bay in the holding area for the month to park your car inside
Rebecca Stanley (left), Used Car Sales Manager, congratulating Richard Holding.
Award Nominee, March 2023
Richard has been nominated for Making it Special as he has been a huge support in keeping up with our values of Delighting Colleagues.
He has been a huge help for the Sales Admin team through a busy month.
Richard also helped to take the stress away for a colleague who faced having to get rid of her car. He jumped into action by finding her a replacement and taking her old one. This was a huge relief and made her smile again! He has also been at hand to answer queries and guide our Used Car Sales Manager as she navigates her new role in our business.
Paul Williams (right), Managing Director , congratulating Michelle Ryman.
Award Nominee, March 2023
This was such a lovely gesture, well worthy of Making It Special. Michelle Ryman, our Head Receptionist thought it would be a lovely idea to hand out bunches of daffodils on the weekend of Mother’s Day to customers visiting the dealership.
Michelle took it upon herself to organise everything even down to the hand tying the daffodils for that extra personal touch and also displaying them in wooden boxes in readiness for the weekend.
We had lots of lovely comments and happy smiles from our customers and visitors alike over the whole weekend. It is sometimes the simplest of gestures that make a big difference, well done Michelle!
Dave Poole (right), Parts Manager, congratulating Billy Jones.
Award Nominee, March 2023
Billy has always gone above and beyond for customers this is just one of the customers comments below.
Went to Bristol at Cribbs Causeway and had Fantastic Service from the friendly welcome by reception as having big problems with my keys and batteries Told them the problem as coming up on my dash board smart key battery low they asked me to sit down and wait and they would contact the parts department a young man called Billy came down who changed the battery for me it had already had them replaced at an accessary shop last week what fantastic service in the time when all people are trashing the main agents wonderful service thank you Jaguar and Young Billy
– Roger Riggs
