Sytner JLRS Division
Gary Slater (left), Head of Sales, congratulating Tom Bramley.
Award Nominee, April 2023
Our Nomination for Making it Special for the month of April is Tom Bramley.
Tom consistently goes above and beyond when it comes to thinking outside the box of engaging with our customers and making their experience a special memorable event that is tailored to their personal interests.
Tom developed and organised Land Rover Coventry’s Defender 75th celebration event for customers and colleagues, the event was a huge success and created an amazing atmosphere for all which really showed our customer first principles as a company along with our passion and excitement for the brand.
The customer verbatim is testament to this and the feedback is consistently referring to the individual experience that Tom has provided.
Matt Chipper (left), Aftersales Manager, congratulating Carl Forde.
Jaguar Land Rover Ascot Service Centre
Award Nominee, April 2023
Carl is our April’s Making It Special for a number of of reasons: receiving great feedback from our customers, stepping up when we have been short staffed, he never says no and is always happy to help when asked, no task is too big.
Well done Carl and thank you.
Mr Powell ‘ team was very helpful, Driver was really great, service exceptional’
Comment left on social media: The vehicle was delivered by Carl, another very friendly, courteous member of the group.
Carl and Victor were really lovely and helpful waited for her husband to get home
– Mr R Hodgkinson
Roman Zawadzki (right), Head of Sales, congratulating Hannah Cocliff.
Award Nominee, April 2023
Hannah is in the final stages of her Apprenticeship but she has taken over some of a leavers customers to handover.
At the end of April, Hannah assisted a Mr and Mrs Allison who had ordered matching new Jaguars (F-Pace and F-Type), she turned the experience around for them had them both side by side in the showroom for collection and the customers were delighted with the experience and Hannah turned what was a negative customer impression into a really happy customer handover and she really cared for the customers.
Alan Davis (left), HOB, congratulating Jacquie MacGregor.
Award Nominee, April 2023
Jacquie started with us in October 2021 as one of our receptionist here at Sytner Maidstone.
Always cheerful and with a big smile for the customers and staff, nothing too much trouble, loves interacting with the customers and keeping them topped up with tea and coffee.
Of late she has been helping our busy Sales Admin team with the never ending job with Digi files, she’s embraced the challenge of Digi-file and is smashing it!
Craig Allen (right), General Sales Manager, congratulating Dennis Roy.
Award Nominee, April 2023
Dennis recently delivered a new car to a customer at 7am on his birthday as his wife was taking him away.
Dennis went out of his way to make it special by attaching balloons to the car and even buying him a thoughtful gift.
The customer was so blown away by the service he received he gave us a gold star on his customer questionnaire.
Well Done Dennis
Dennis delivered my car at 7am on the morning of my birthday because he knew my wife was taking me away and knew I would have loved to go away in my new car, the car even arrived with balloons attached, how wonderful was that, 10 star customer service!Dennis Roy is a superstar, from start to finish he has been amazing and I would recommend Dennis and Sytner every time.
– Mr Philip Roberts
Wayne Green (right), Workshop Manager, congratulating Paul Stretton.
Award Nominee, April 2023
We have nominated Paul Stretton one of Technician’s for going out to a customers house on the bank holiday,
We were phoned by Sytner Wakefield who had a customer that had lost their locking wheel nut and one of their wheels was flat on her driveway and because of the distance Wakefield were unable to help, the customer lived in Chester, so Paul on his day off came into work on the Bank Holiday and picked up some tools went to the customers house and swapped over the wheels and put her spare wheel on so she was able to get the tyre changed and get on with her weekend.
Thank you Paul for going way above and beyond on his day off and securing a new customer for the service department.
Ian Bennett (right), Head of Business, congratulating Kelly Pittuck.
Award Nominee, April 2023
Kelly has been nominated by colleagues in the Ascot Service Centre for her help with their Health and Safety paperwork, files and shared processes she uses in her own dealership in Portsmouth. Not only has she been a great support to them. She also came to the rescue of a colleague from Portsmouth who broke her ankle and found herself stranded in Liverpool, unable to get home. Kelly drove for just over 10 hours to collect her colleague and bring her home which was really going above and beyond!
Thank you Kelly for delighting your colleagues, this nomination is well deserved!
Andrew Potgieter (right), Head of Sales, congratulating Mirza Rasheed.
Jaguar Land Rover South West London
Award Nominee, April 2023
Our worthy winner of Making it Special in April is the marvellous Mirza. He makes his customer experience the main focus of the sales process. You can see that he thoroughly enjoys the interaction with the clients and can see many of our wonderful clients enjoying the handover experience in our handover bays.
Mirza uses social media, especially Linked-in, to spread the news of his fantastic handovers and how excited his customers are to collect their new cars.
As Mirza has looked after the customers so well he feels confident in asking for the Survey and this you can see in his re-turns and scores. He currently has 16 returns with a NPS of 94. This is a fantastic score and sits above the JLR New Car Sales expectation of 92.
As well as a thank you with some vouchers, Mirza also gets to park on site in a coveted space as a big thank you for making our customer experiences so wonderful.
Have a look below at some of the wonderful photographs of Mirza and his customers.
Thank you Mirza keep the wonderful reviews flying in!
Paul Williams (right), Managing Director , congratulating Robert Hallam.
Award Nominee, April 2023
We had an extremely stressed lady in need of urgent assistance who had been driving by only to encounter a flat tyre.
Rob to the rescue! He immediately calmed the lady down and contacted our workshop control to enquire if there was anyone available to help, unfortunately no Technicians were free and also our tyre machine was already in use. Not fazed by this Rob took it upon himself to jack up the vehicle himself and change the tyre (even in his white shirt). The lady was absolutely over the moon that Rob had helped her and even more astounded that there was no charge.
A true act of kindness, well done Rob!
Simon Crane (right), Head Of Business, congratulating Lewis Painter.
Award Nominee, April 2023
We have had many comments about Lewis helping out in different departments but he also supported the Sales team with handovers and stayed to midnight preparing all March deliveries!
He has also supported the sales team by collecting cars in his own time in the evening.
Well done Lewis a great team spirit!
Charles Crossley (right), Head of Sales, congratulating Beth Smith.
Award Nominee, April 2023
Our customer was celebrating her 21st birthday and her parents had bought her a car as a surprise.
When asked if we could cover the car to surprise her, Beth went the extra mile and arranged a gift, card and also arranged for the handover bay to be dressed in balloons including giant EMMA balloons.
