Sytner JLRS Division
Mark Robson
Jaguar Land Rover Ascot Service Centre
Award Nominee, June 2023
Mark received a colleague nomination for June’s Making It Special:
‘Mark is always offering help and guidance to others when needed. Mark has assisted me several times this month and I appreciate the time he spares me.’
Mark has also come in on a few occasions when it has been his day off to help reduce the workload.
Well done Mark:-)
Anthony Neary (left), Service Manager, congratulating Nichola Woodcock & Mikey Barber.
Award Nominee, June 2023
We have nominated both Nichola & Mikey for Employee of the Month in June for all their hard work and support, they have both continued to look after their Aftersales work as well as covering the warranty admin duties, due to an employee leaving.
They have worked over the weekends and stayed late most nights to ensure that both the warranty work and Service/Sales work is completed in time. Both have completed this without any mither and they are both a credit to the Service department.
Thank you to you both for all your hard work and support.
Tony Williamson (left), Tony Williamson (centre), congratulating Michael Webb & Craig Reilly.
Award Winner, June 2023
Our Making it Special nomination for the month of June is Michael Webb and Craig Reilly for going over and above for a couple in distress.
At 5:00pm last Thursday Michael had just left the business on his way home when he witnessed a car crash just outside the Retailer. Michael noticed although everyone was fine, one of the cars was stranded due to the steering rack snapping on impact blocking the whole A45 at rush hour. Michael, with Craig’s help rushed back to the Retailer and got the skates from the workshop, put them on the car and pushed it out of the way, enabling the couple to wait in safety and also unblocking the A45 at peak time.
Well done Michael & Craig!
Ian Painter (right), Service Manager, congratulating Jamie Hill.
Award Nominee, June 2023
Jamie is an outstanding Technician and I am constantly seeing him being the last one to leave work and then the first person into work, doing overtime just to ensure a customer’s car is done and ready for them.
Being a Service Advisor can sometimes prove to be a difficult role but again Jamie always comes to the rescue to speak with a customer, advise them or just put their mind at ease, I have been a Service Advisor for many years and this is really just going above and beyond!
I genuinely believe Jamie should be acknowledged for his continued support to the team.
PAUL WILLIAMS (right), MANAGING DIRECTOR, congratulating Chris Glew.
Award Nominee, June 2023
Super nomination for Chris (Super) Glew for thinking outside the box and coming to the rescue in his client’s time of need.
Chris had booked his client in for the timing chains replacing on his vehicle as they were extremely noisy and bordering on slipping and causing engine failure. The parts had not yet come into stock and the client was obviously getting very impatient and anxious but above all just wanted his vehicle back on the road. There were several bolts that were causing the problem which were on back order with no ETA and they were major bolts that required replacement.
Chris took it upon himself to search the internet to see if he could source them from a 3rd party supplier in order to alleviate the problem, miraculously he found a brand new genuine set on EBay and without a second thought quickly paid out of his own pocket to order them. He then made contact with the seller to make sure they would be delivered for the next day and even paid the extra postage cost for this in order for them to be ready to fit the next day in the workshop and finish the repair on the vehicle.
Of course the client was delighted that his vehicle was ready and returned to him the next day and does not even know about the modest action Chris did to ensure the repair was completed promptly.
Rob Gicquel (left), Front of House Manager, congratulating Katie McLean.
Jaguar Land Rover South West London
Award Nominee, June 2023
Our wonderful Senior Service Advisor Katie McLean has been nominated and won our Making it Special in June. She has had so many Gold Stars from clients that in one week alone nine reviews came flying in one after another. A follow-up email is now sent daily to our service clients that left the day before and the wonderful words coming in for Katie run from friendly, helpful, an asset to Sytner and the Brand, organised, fantastic at communication to tailoring each client journey to each specific client.
Really well done Katie—you are a shining light in our wonderful team and showing the way to driving in our positive scores.
Thank you for your commitment to our Modern Luxury dress code and for finding the way to deliver the Modern Luxury concept of Excellent service
Mike Tyson (right), Head of Business, congratulating Joanne Kirkham.
Award Nominee, June 2023
Joanne has has been covering for another member of staff for 2 weeks and not only has she managed to successfully cover both roles she is also the the first person to help and go out of her way for a customer.
Joanne always make sure that the customer comes first and never asks for any help, she is always so joyful, passionate, kind and determined to make the customer is happy. Joanne is a credit to the service department and we would be lost with her.
Well Done Joanne, keep up the excellent work!
Ian Bennett (right), Head of Business, congratulating Ben Vitler.
Award Nominee, June 2023
Ben Vitler, Parts Advisor, has been nominated for Making it Special for June. Following an unexpected period where we suffered very short cover in his department he stepped up and rose to the challenges. He has shown himself as the font of all knowledge while keeping a cheerful and positive mentality.
Thank you Ben, the whole team are really grateful.
