Sytner JLRS Division
Kelly Lines (right), Service Reception Manager, congratulating Michelle Carroll.
Jaguar Land Rover Ascot Service Centre
Award Nominee, July 2023
Michelle has been nominated for July’s Making It Special, not only has she recently joined us as Warranty Administrator and learning this role but she has also been helping the Parts Department providing holiday cover.
She has also turned her hand to go through the WIP for the Service Reception Manager!
Thank you, Michelle, for being such a team player!
Nick Moore (left), General Sales Manager, congratulating Dave Stott.
Award Nominee, July 2023
We have nominated Dave this month for Making it special for going to the aid of an accident outside the dealership, a young girl crashed her motorbike into a customer’s car as the customer was turning into the dealership.
Dave was first on the scene and assisted the young girl by providing her with blankets and making sure she was comfortable until the police and ambulance arrived.
He also waited with the customer and her dog outside, then brought them inside, making sure she was okay to drive after we checked her car over.
Thank you Dave.
Trevor Wale (left), Head of Business, congratulating Aaron Geary.
Award Nominee, July 2023
From the beginning when Aaron started with us in December 21′, he has been totally committed to his role. Aaron works very closely with our H&S Officer and ensures a smooth operation of our dealership’s service. Aaron is always willing to help with building issues and ensure all equipment is well maintained, functionally and safe for customers and all his colleagues.
We all acknowledge Aaron and wanted to demonstrate our appreciation by ‘Making him Special for JULY’!!!! A BIG THANK YOU!!
Well done Aaron, most deserved.
PAUL WILLIAMS (right), MANAGING DIRECTOR, congratulating Paul Howden.
Award Nominee, July 2023
An extremely thoughtful Making It Special from our Warranty Controller – Paul Howden for looking after our loyal client Mr Cheesbrough.
Paul was well aware that Mr Cheesbrough had consistently used our retailer for a number of years but when he telephoned to speak to Paul to book in for his 240k service Paul totted up that Mr Cheesebrough had actually purchased his vehicle from new from Wakefield 20 years ago to the day. Paul thought it would be a lovely surprise to organise a hamper and flowers for Mr Cheesbrough who on collection was extremely touched by Paul’s kindness but had said he would never go anywhere else but Sytner Wakefield.
Andy Penn (left), Head of Aftersales, congratulating Glen Browne.
Award Winner, July 2023
Our Making it Special nomination for the month of July is Glen Browne.
The Friday before Steve Foxall was due to go on holiday with his family on the following Monday, his car unfortunately broke down. Steve, being a Technician quickly diagnosed the fault and ordered the parts to fix it, due to arrive the following day. Sadly the parts did not turn up and after searching the country for the missing part to no avail, it meant Steve could not go on holiday.
Without thought or being asked, Glen insured his own private car, filled it up with fuel and told Steve, to go and enjoy his holiday with his family.
What great team spirit!
Matt Chipper (left), Head of Aftersales, congratulating Natalie Bevis.
Award Nominee, July 2023
We received the following nomination from one of Natalie’s colleagues:
‘I would love to nominate Natalie.
She has given her customer a dog ramp under surprise and delight, what has made it so special is that the dog has cancer and struggles to get in and out of the car now.
Natalie listened to this and gave a dog ramp, Mrs Sadler was so appreciative and blown away by this.
She has dropped in flowers, chocolate and a card from her dog Marley to thank her.’
We felt that this sums up what we mean when we speak about Making it Special and is a deserving winner this Month – well done Natalie!
Mike Tyson (right), Head of Business, congratulating Liam Eyre.
Award Nominee, July 2023
Liam always goes out of his way to assist customers and staff at every opportunity. Nothing is to much trouble and he has been an absolute superstar covering his own and other staff members duties in their absence.
Liam is a real credit to our Parts team and ensures he searches the country for back ordered parts to get our customers back on the road.
Keep up the good work!
Simon Crane (right), General Manager, congratulating Rhyan Khan.
Award Nominee, July 2023
We just bought a Range Rover sport at Bristol, Ray Khan is a wonderful Sales Executive, he is very approachable, very friendly and very hard working, his business and customer skills are exemplary, prompt in communications and meeting deadlines and very efficient.
It was an absolute pleasure working with him, he made the whole process smooth from beginning to end.
Thank you Ray for everything, we appreciate your time and assistance.
Also thank you to George for your friendly manner, kind and prompt input, it was a pleasure to do business with you both.
Ray you are a valuable assist to Land Rover, keep shining.
We just bought a Range Rover sport at Bristol, Ray Khan is a wonderful sales executive he is very approachable, very friendly and very hard working, His Business and customer skills are exemplary, prompt in comminutions and meeting deadlines and very efficient , it was an absolute pleasure working with him he made the whole process smooth from beginning to end Thank you Ray for everything we appreciate your time and assistance also thank you to George for your friendly manner kind and prompt input, it was a pleasure to do business with you both, Ray you are a valuable assist to Land Rover keep Shining
–
Gary Knott (right), Head of Sales, congratulating Sarah Welling.
Award Nominee, July 2023
I’d like to nominate Sarah Welling for Making It Special please, as you’re aware it’s tough in Used Cars currently and at 17:12 on Friday evening, an opportunity to sell a car into the month presented itself, the customer was very keen to collect on Sunday as they had plans this week.
Whilst our Administration team had finished for the day, Sarah despite being on the New Car Team, took my phone call, whilst feeding her kids, and without hesitation or complaint, offered to complete all the required admin (it was a finance deal with a part exchange too, not an easy one) carry out the document uploading on Digi and have everything ready for Saturday morning, which, of course, it was.
The customers were absolutely delighted that they could collect their new car on Sunday, it made a genuine impact to Used Jaguars month and there was not a suggestion of inconvenience even though, undoubtedly, it would have been.
Ian Painter (left), Service Manager, congratulating Luke Welling.
Award Nominee, July 2023
I would like to nominate Luke Welling for July’s Making It Special.
I was talking to another colleague the other day who had mentioned that Luke had taken a customer’s car to them as the Service department was unable to deliver it and then the customer had left something in another car. Luke then picked it up from the dealership and delivered it to the customer as not to inconvenience them on a Sunday.
A great example of going above and beyond for our customers.
Not applicable (right), Not applicable, congratulating Hayley Palmer.
Jaguar Land Rover South West London
Award Nominee, July 2023
Making it special in July
This month our wonderful recipient of our Making it special award goes to Hayley Palmer—Corporate Administrator. Normally I would dissect the feedback and put together a lovely paragraph on how special Hayley is and what she brings to the business. This time I will let the wonderful client Mesa Kitaya’s words do the talking as I couldn’t say it better myself:
I just wanted to write to you to give some feedback on the staff member I dealt with regarding my new car through Leaseplan.
I have dealt with Hayley since the very beginning and she has been nothing but extremely helpful to me. The car order was initially placed back in February and after placing the order I wanted to change the colour of the vehicle and Hayley very kindly explained what I needed to do. Once that was all done I come into branch to have a look at the vehicle and every question I asked was answered well.
I finally got a date to pick the car up which was the 14th July, however after going in to speak to both Hayley and Simon I made it known that I would need to collect the day before Hayley then went above and beyond to contact Leaseplan to get the collection date moved forward which she easily managed to do.
I must not forget how thorough Simon was when explaining everything to myself and my partner upon collection of the car.
I just want to reiterate how brilliant Hayley was, her customer service skills were excellent and she really did go above and beyond for me. I really hope that you share this feedback with Hayley as she is a credit to your company.
Many Thanks
Mesa Kitaya
Thank you Hayley for all you do and please do not forget to park your car onsite in the allocated bay as part of your prize
I just wanted to write to you to give some feedback on the staff member I dealt with regarding my new car through Leaseplan.I have dealt with Hayley since the very beginning and she has been nothing but extremely helpful to me. The car order was initially placed back in February and after placing the order I wanted to change the colour of the vehicle and Hayley very kindly explained what I needed to do. Once that was all done I come into branch to have a look at the vehicle and every question I asked was answered well.I finally got a date to pick the car up which was the 14th July, however after going in to speak to both Hayley and Simon I made it known that I would need to collect the day before Hayley then went above and beyond to contact Leaseplan to get the collection date moved forward which she easily managed to do.I must not forget how thorough Simon was when explaining everything to myself and my partner upon collection of the car.I just want to reiterate how brilliant Hayley was, her customer service skills were excellent and she really did go above and beyond for me. I really hope that you share this feedback with Hayley as she is a credit to your company.Many Thanks
– Misa Kitaya
