Sytner JLRS Division
Steve Dance (left), Workshop Manager, congratulating Junior Goncalves.
Jaguar Land Rover Ascot Service Centre
Award Nominee, October 2023
We would like to nominate Junior for October’s Making It Special as he has spent in his own time to find/locate some specialist equipment in order to then start drilling out a particularly nasty snapped bolt.
Junior’s efforts not only saved us time but a lot of expense as well, all in all going the extra mile!
Paul Williams (left), Managing Director , congratulating Paul Smith.
Award Nominee, October 2023
Our Head of Aftersales, Paul Smith had noticed Amy our Sales Executive carrying out a handover on a new vehicle and the client had his little boy with him. Paul noticed how excited he was and was taking everything in that Amy was relaying to his Father about the new vehicle. Quick thinking, Paul went down to our Parts Department and purchased a little Land Rover ride on car for the little boy. He then went back upstairs and put the car together for William who eagerly awaiting with anticipation. Paul then let William ride around the show room and even pretended to put petrol in it with one of the show room hand over rope barriers, William was mesmerised. Paul finished off by taking William to the viewing balcony into the workshop so William could see where all the vehicles get fixed. William’s Dad Ryan was so touched by Paul’s kindness he even sent a video of William at home with the ride on car and a special thank you. What a lovely ‘absolute surprise and delight’ a memory William will never forget!
Thank you so much for your kindness and generosity, he’s obsessed with it, literally dragged it round the reservoir this afternoon with the dogs lead that was nice. Cheers and thanks again. Ryan
– Ryan Machen
Andy Penn (left), Head of Aftersales, congratulating Phil Sims.
Award Nominee, October 2023
Our Making it Special nomination for the month of October is Phil Sims.
Phil went above and beyond assisting a customer who had been involved in an accident, the customer was so impressed with the level of service received that he went out of his way to send us fantastic feedback regarding his experience.
Well done Phil!
Hello,Today I was crashed into, and I called Coventry Jaguar to sort the repair. I spoke to Phil Sims and from start to finish he went above and beyond for me.I really can not overstate how good he was, he sat me down explained everything to me and helped every single step of the way. Not to mention going above and beyond in helping me sort a hire car within the hour.Despite today being horrible, he really has improved it and I have told everyone how good he was. So please do send my thanks, as I’m so happy with how he was. And definitely someone I will recommend.I also was driven to collect my hire car by one of the body shop lads, once again he was just as kind and helpful. Although I didn’t grab his name, once again please send my thanks.
– Mr Lewis Colbourne
Andrew Shields (left), Aftersales Manager, congratulating Vince Davis.
Award Nominee, October 2023
A customer called Vince’s line Manager to say how delighted he was with the service Vince had given him and how he had gone above and beyond and gave us a very good customer survey, this isn’t the first time Vince has had positive feedback from customers.
Keep up the fantastic work Vince!
Alan Davis and Steve Norton (right), Aftersales Manager, congratulating David Lowrey.
Award Nominee, October 2023
David is our full-time MOT tester, conducting these for both our Jaguar and Land Rover brands. However, he has taken this role to a new level. He reviews each day’s MOTs in advance to check validity, liaises directly with both the Land Rover and Jaguar teams proactively throughout the day to ensure that he maximises the use of the MOT ramp which is one of the most productive within the Division. He is always the first to complete his annual assessment – this year achieving 100% and advises/supports other Techs with MOT technical knowledge, all this and he is always here early to assist us with clearing the workshop/carpark of cars every morning.
He also makes great cakes😊
Gary Button (left), After Sales Manager, congratulating Frank Kinner.
Award Nominee, October 2023
We are nominating Frank due to his hard work and commitment to customer service and the team commitment.
Conducting interviews on his Saturday off and he is the last out most evenings, he also led the team to an over national average VOC for October.
Ian Bennett (centre) (right), Head of Business, congratulating Darren Draycott & Connor Green.
Award Nominee, October 2023
Darren and Connor stayed behind after their shift had ended in order to make sure a customer’s tyre puncture repair was completed. The customer was very happy and Darren and Connor were nominated by one of their colleagues for their great customer service.
Mike Tyson (Centre) (right), Head of Business, congratulating Chris Dwyer & Philip Smith.
Award Nominee, October 2023
We have had numerous issues with InControl over the past 4-6 weeks following the new 24MY activation process.
This has been extremely challenging and time consuming but Chris & Phil have gone out of their way to help without complaint and gone over and above to ensure customers InControl accounts are connected before taking delivery as this affects the tracker on the vehicle which is extremely important.
Ellie Bridgman (right), Front of House Manager, congratulating Jim Panayides.
Jaguar Land Rover South West London
Award Nominee, October 2023
Making it Special in October
Our wonderful Jim Panayides has been nominated and been awarded Making it Special in October for our clients. There is not just one event that has made Jim a worthy recipient. He regularly is mentioned in online reviews either Google or Trust Pilot. Some of the words used to describe him include ‘Jim couldn’t do enough to help me and my family, excellent, kind, Jim finds a solution – he is amazing and kind, always a warm welcome from Jimmy, Jimmy is exceptional.’
Fabulous words of encouragement for your level of supporting our clients Jimmy. Jimmy has many clients that come in year after year to see him and will make a point to spend time catching up with them and also catching up with their families. He will always find a way to help clients and does love a chat as soon as he finds out if people have any allegiance with Scotland or Cyprus …
Enjoy your vouchers and parking on site for the month of November.
