Sytner JLRS Division
Paul Williams (right), Managing Director , congratulating Tara Fox.
Award Nominee, November 2023
Tara always goes out of her way to provide the very best in client care, but on this occasion she looked after Mr & Mrs Warrior with the utmost care and attention as she could see how very upset they were with their brand new Range Rover Velar that developed issues within a few days of purchase. There was also a delay with Mr & Mrs Warrior’s replacement vehicle but Tara took it upon herself to make contact on a regular basis just to see how things were and also give the couple peace of mind to ask for her personally instead of going through the central booking team as the car had to come back on a few occasions to be fixed with back ordered parts. She even helped out when Mr & Mrs Warrior were going on holiday to Whitby finding a replacement courtesy vehicle again instilling trust and faith with Mr & Mrs Warrior. The commendation below speaks for itself, well done Tara.
Hi Samantha We’ve only just picked up the defender today but already it feels great.Yes we’d like to show some special appreciation to Tara for guiding us through all the problems we’ve had over the last 10 months with the velar. Tara was always there at the end of the phone, she kept us regularly updated on any progress with all the issues we have experienced with the velar with a smile on her face.Even when the sales team sold our loan car two hours prior to us going off to our caravan in Whitby, whilst ours was in for repair, she rang saying she had a problem but could sort it and did within 2 hours. Whenever we went to the dealership she always made a point of coming to see us and believe it or not kept our spirits up when we were getting to the end of our tether with all the problems. She’s always courteous and polite, a credit to your team. Nathan and Jeff have also been very helpful and I’d like also to mention Dan who inherited a very sticky situation from Billie and dealt with everything very professionally, never got flustered and always smiled. Between them they have put our faith back in the Land Rover brand. Hope this sums up how we feel now.Merry Christmas and a Happy New Year to you too.ThanksJanet Warrior
– Janet Warrior
Gary Knott (right), Head of Sales, congratulating Lukas Short.
Award Nominee, November 2023
Another member of the team have nominated Lukas for going above and beyond by getting their cars ready for clients to collect and for the team to quicker handovers, well done Lukas:
I would like to nominate Lukas in the workshop for Making it Special as he has done a fantastic job getting all our Defenders cleared of UPS’s in a swift time so we can delivery them to clients that have been waiting for well over 2 weeks.
He has also been supportive in getting all our demo’s in good shape for clients to drive following our demo walk round.
Kayleigh Harrop (left), Aftersales Manager, congratulating Tara Barrett.
Jaguar Land Rover Ascot Service Centre
Award Nominee, November 2023
Tara has been nominated for November’s Making It Special following the great feedback we received from a customer.
Well done Tara!
Hi Kayleigh,I just wanted to give a quick feedback for the customer service at your office in Ascot by one of your colleagues Ms Tara Barrett.I brought my landrover discovery needing some part to be replaced, throughout how she dealt with from the point I entered the premises and till the time when the car was returned was definitely dealt in a very professional and systematic manner.A big difference in customer service in comparison to your slough office.Thank you once again and keep up the hard work.
– Mustafa Asmat & Co
Ian Bennett (right), Head of Business, congratulating Natalie Bevis.
Award Winner, November 2023
We have had numerous compliments sent in from Natalie’s customers in the form of VOC comments, Google and Trustpilot reviews along with e-mails direct to our Head of Business.
In Portsmouth we track our individual Service Advisors performances as well as the team and as a whole in 2023 Natalie has had a single red flag and more often than not receives gold stars for her customer service.
On top of that she is always around to help out her colleagues.
We think she deserves this month’s award for her incredible commitment to her customers and colleagues and her amazing attitude to her work.
Mike Tyson (right), Head of Business, congratulating Darren Atkinson.
Award Nominee, November 2023
Each morning at 6.30am during the cold weather, Darren has been out and about around the whole site salt spreading to ensure that all the car park and display areas were as safe as possible for both customers and staff.
No one asked Darren to do it he just did it because he knew it needed doing and it was the right thing to do
Thank you for being so considerate Daz!
Andy Penn (left), Head of Aftersales, congratulating Annika Thomason, Raf Kozurno, Richard Wood.
Award Nominee, November 2023
We have a team of three for November’s Making It Special for Annika, Raf and Richard who all went above and beyond for a client, due to an issue caused by a Service download not loading on to the vehicle in a timely manner.
Mr Brannigan car came in on a C&D for service and recall, the recall download went wrong and we had to get a TA on it to recover it.
Customer was really upset and Annika was struggling with him as he was due to make a long trip the following morning.
The TA came back at 4:45 with how to recover it, our Workshop Manager asked Raf the Technician to help even though it was not his job to start with and he stayed and finished it at 6pm. Annika was going to then take it back to Rugby but we arranged for Richard Wood to come in for 7.00am and meet Annika for the keys etc who then got it back to Rugby for 7:45am.
Frank Kinner (left), Service Reception Manager, congratulating Laura Thomas.
Award Nominee, November 2023
Laura had 19 service VOC response and 9 gold stars giving her a 94.74 VOC score, she has really given everything to delighting her customers.
Well done Sophie!!!
Andrew Potgieter (right), Head of Sales, congratulating Jonathan Cooper.
Jaguar Land Rover South West London
Award Nominee, November 2023
Making it special in November
Our wonderful winner for November is Jonathan Cooper. Not only has he been awarded the Making it special award he has also been with the Group 10 years so supper efforts Jon.
The reason for the nomination is that Jon took a call from a very distraught client. The client thought they had misfueled their Range Rover Evoque. She needed a special tool that Jon knew where to locate one. The car was stuck on a forecourt so Jon went to the rescue and saved the day. The client bought Jon a box of chocolates to say thank you. Thank you from us Jon for Making it special in November
