Sytner JLRS Division
Paul Williams (left), Managing Director, congratulating David Wilde.
Jaguar Land Rover Huddersfield
Award Nominee, February 2024
David was nominated by his Manager John Rogers: for “Making It Special” for this review. His breadth of knowledge on classic Jaguar parts is second to none and he takes it all in his stride. He does not ask for recognition or chase it, he just gets on with the task in hand with minimal fuss and is always willing to help colleagues with their Jaguar enquiries.
David is in early each morning helping to unpack the delivery, splitting the trade and workshop orders and getting the drivers loaded up and on there way, again with no fuss.
Purchased a brand New Evoque in 2022 and just booking it in for its 1 st service. I also recently purchased a 2010 XKR Convertible needing some TLC. I have had fantastic help and support from the parts dept guys especially David. He is very very helpful and i have spent well over £1000 on new parts with him. Well done to all The Parts Dept Team Kind wishes Adrian Griffin
– Adrian Griffin
Andy Penn (right), Head of Aftersales, congratulating Hannah Sully.
Award Nominee, February 2024
Our Making it Special nomination for the month of February is Hannah Sully.
Hannah had undertaken some work on a JLR employees vehicle and they could not speak highly enough of Hannah, our Head of Business & Head of Aftersales received an email expressing how delighted they were.
Not only did Hannah delight our client, she also went above and beyond for a colleague that was due to hand a vehicle over on a Saturday when she was working. They discovered an issue with one of the rear windows and she took the keys without question and repaired it.
Well done!
Nick Moore (left), General Sales Manager, congratulating Ian Bennion.
Award Nominee, February 2024
We have nominated Ian Bennion, our Car Park Attendant for Making it Special for all his additional hard work during March, with the amount of cars delivered and the site being absolutely jam packed, he still made sure our customers had somewhere to park. Which was no mean feat.
Without him the place would have been impossible for customers to visit us.
Nick Miernik (left), General Sales Manager, congratulating Deborah Keen.
Award Nominee, February 2024
Our lovely Receptionist Debbie is always on hand to help out from covering shifts within her Reception Team, which she juggles between her other role in our Sales Admin Department sometimes resulting in cancelling her own plans in order to help out, as well as all the other little touches that often go overlooked which is why we have nominated her for Making It Special.
In the run up to Easter a family visited the retailer with their little girl to order their new vehicle. Debbie noticed over the few hours that they had been there that the little girl was bored but so patient. Debbie went out of her way to take a colouring book and pencils over with a little Easter Egg the little girl was so thrilled as were her parents.
More recently however, another lovely act of kindness has really stood out in which a very upset client who had experienced a lot of issues with her vehicle was impacted further on entering the retailer, as her Labrador dog couldn’t negotiate the tiles on the show room floor and both became so very distressed. Debbie to the rescue! She knew instantly what to do to calm the dog and the client down by negotiating the way with calmness to the reception area which is carpeted so that the dog could regain its confidence (as well as an offering of doggy treats), she then said she would personally look after her whilst the client was looked after by our fantastic Service Department as well as carrying on with her role on reception. Just a small act of kindness but both dog and owner were extremely grateful and happily on their way home in no time. Well done Debbie!
Mark Bridger (left), Head of Aftersales, congratulating Katie McClean.
Jaguar Land Rover South West London
Award Nominee, February 2024
Katie McLean is our Making It Special nomination for February for taking on the breakdown role with many distressed clients and receiving 10 gold stars in her first month, as well as many other positive comments. Well done Katie!
Ian Bennett (left), Head of Business, congratulating Sorrel Molloy.
Award Nominee, February 2024
Despite such a difficult month in Service, Sorrel has still managed to get the most promoters (11) and no red flags or passives!!
Such an incredible effort deserves to be rewarded
Mike Tyson (right), Managing Director, congratulating Jade Hudson.
Award Nominee, February 2024
Jade is a valued member of the Used Car Sales Team and consistently receives glowing feedback from her customers.
I would like to compliment Jade Hudson at Sytner Land Rover Sheffield. In my life I have come across sales execs at all levels but Jade Hudson is something quite different.I first dealt with her in November when the lease to my old Discovery Sport was coming to an end and I wanted another one to for a seamless handover, however this wasn't possible due to some admin error with the lease company but we promised Jade that we'd be coming back to her in the new year. We kept our word and called Jade again in January and just like before she was so attentive to our needs and after a few conversations she knew what made us tick and our lifestyle and matched us to the ideal Land Rover.Jade is polite, full of knowledge, knows all the features of the different variant models and above all she is honest which is what customers need when making a pricey purchase. The Sheffield dealership was a bit of a trek for us to collect our new car from but Jade arranged to transport it to Knutsford for us. But, it gets better, Jade herself drove our new car over and met us at Knutsford to take us for a test drive, complete the admin and handover and to top it all off she also left a cute hamper in the boot for us to celebrate our new purchase.From initial enquiry to handover, it was such a personal experience and we cannot thank Jade enough for walking us through the process. She is truly a gifted and genuinely warm person. We have bought direct from dealerships a few times and can say this was by far the best experience we've ever had. Our next purchase will be with Jade Hudson, wherever she is and we will track her down.
– Mrs Giga
Gary Button (right), Head of After Sales, congratulating Richard Pitt.
Award Nominee, February 2024
Richard was chosen quite easily, as he is always there for everyone and when asked to help, his effort and commitment is second to none. Each department appreciates Richard in all he does and more.
Mike Tyson (right), Managing Director, congratulating Helen Rabjohn.
Award Nominee, February 2024
Our regular cleaner was off work for a period of time and there was no cover available. Helen took it upon herself to make sure the Showroom was cleaned to the usual high standard, including all customer areas and toilets etc.
She also made sure that all the kitchens and canteen were clean so that we continued to operate as normal.
No-one prompted her to do this, Helen wanted to make sure that customers weren’t affected in any way.
Thank you for all your efforts Helen
Paul Curtis (left), Head of Aftersales, congratulating Jeremy Lane.
Award Nominee, February 2024
We had a car in the workshop for repair and the client was in a courtesy car.
Jeremy had to call the client to advise the work would take longer than expected and he would need to stay in the courtesy car.
The client advised he had important work documents in his car that he needed to access so he would need to come back in the dealership to collect them.
Jeremy made the decision to take the documents to the client himself on his way home from work, adding over an hour to his usual commute time.
Phil McCaffery (left), Head of Business, congratulating Lee Booth.
Award Nominee, February 2024
Volvo cars Warrington have recently joined the Sytner family, during this time we have been without an Aftersales Manager and our Service Manager is currently not in the business. During this time Lee Booth has continued to lead by example, the following customer quote was sent directly to the Volvo Car UK Managing Director and typifies Lee’s commitment and attitude. Lee is an extremely talented hard worker who is totally committed to his colleagues, customers & brand.
FOR THE ATTENTION OF
– Roy Pizzey
Gary Slater (left), Head of Business, congratulating Mark Carter.
Award Nominee, February 2024
Mark Carter wins this award for many reasons, during this year so far we have had many faults occurring with what is still a relatively new building not to mention the leak in the showroom skylight which felt like it was raining indoors. Mark goes above and beyond, acting quickly not only while he is here but outside of working hours also to ensure that all colleagues have a clean and safe environment in which to work in.
We recently had our Fire Risk Assessment, Insurance audit and H&S review which were fantastic and moving forward in many areas.
Congratulations Mark, thank you for a superb performance
Simon Cheung (left), Used Car Sales Manager, congratulating Nik McGilloway.
Award Winner, February 2024
Nik delivered a brand new RR SV Edition one to one our very loyal clients – Troy Baker. After only 400 miles the car unfortunately developed an issue with the transfer box.
Nik spent several hours (including late evenings & his day off) updating Troy, liaising with JLR to have the car repaired as quickly as possible.
Troy was extremely grateful for all his help, support and “Going above and beyond” to the extent that he emailed Patrick McGillycuddy & Mark Potter who personally contacted Nik to offer their gratitude and congratulations.
Marcus Thank you very much for the call, its very much appreciated. As discussed on the phone the way JLR has handled this so far has been fantastic, the response to sort the issue is second to none. Having had Range Rover products for years I have become so accustomed to them and their refinement I forget what an extraordinary vehicles they really are. On the run up to the RRS SV arriving I had a 510e Autobiography with all the bells and whistles on and sadly sold it towards the end of August in anticipation of the impending arrival which was originally due September, that sadly got delayed from 1 month, without my beloved car, to finally end at 5 months it was during that time my family and I realised just how much we missed it, without doubt the worlds, best SUV brand. And I do not say that statement lightly, during my waiting period for the RRS SV dare I say 'I kissed a few frogs' to see if the grass was any greener as the delays rolled on. Like Goldilocks I tried a few things - Astons DBX707 nice but no family car and very underwhelming if I was to be honest, Lamborghini Urus who wants an Audi in an over priced bulls clothing plus I can't unsee the doors (it has a short front doors v the long rear doors) up close its way more apparent, Bentley Inside is gorgeous, outside well its no looker, but the most surprising of all, the big daddy, the Rolls Royce Cullinan, I test drove the magic carpet ride and frankly was not impressed at all and the sales person was open 'that selling a Cullinan to a New Range Rover driver' is the hardest sell as the differences are minimal except it costs over twice as much! In short what Range Rover has done with its newest lineup from Evoque to Full Fat RR is exceptional and very hard to beat on so many levels. The current problem on my car is a glitch, it can happen regardless of how many processes are in place, a faulty part is a faulty part and it will fail especially if its not visible or testable at manufacture, how its been handled so far is simply amazing, I know the RRS SV is a flagship product that's so new that no one wants a problem out the gates, I get it, but mechanisms can fail I was just the unlucky person to receive 'that' vehicle. Nik McGilloway at Conwy Land Rover has been exceptional, I have never known a salesperson like him, he does not stop at the sale of a car. This last week he has worked every avenue to sort this unfortunate issue, even on his day off and after hours. I have run, owned and worked with business all over the world and never come across a sales guy this committed to his craft, he is absolutely what the JLR brand needs at the coal face and I hope his service to the JLR brand is recognised, because in the world we find ourselves in today it is very rare to find such a committed staff member. I look forward to getting this amazing car back so I can get to grips with it again as its owner and driver, and finally give it the review it deserves through https://www.youtube.com/@DrivenPlus Kind Regards, Troy Baker
– Troy Baker
