Sytner JLRS Division
Tom Booth (left), Used Sales Manager, congratulating John Underhill.
Award Nominee, April 2024
We have nominated John.
John worked Sunday 14th April until 4pm. He then agreed to drive (in his own time) to a client’s house in the Lake District to deliver Mr Taylor’s car back that had been in for a service and then collected the clients wife’s car that was also due a service, both cars were serviced and returned to the clients.
Mr Taylor then bought a used car from John in that same month after being totally blown away by John’s exceptional customer service.
A fantastic example of going the extra mile to create memorable experiences.
Well done John, from Tom and the used car team!
Paul Smith(Left) Paul Williams(Right) (left), PS Aftersales Manager PW Managing Director, congratulating Steve Kaye.
Jaguar Land Rover Huddersfield
Award Nominee, April 2024
Steve was nominated by his manager Mark Holmes for his exemplary attitude and productivity which is currently at 168% and in one month alone he sold 224 hours generating revenue of £27909.00.
Nick Miernik (left), General Sales Manager, congratulating Kati Wilkinson.
Award Nominee, April 2024
Customer Commendation – Kati regularly receives amazing feedback from clients and this lady in particular felt the need to personally write in and tell us what a great experience she and her little girl had from start to finish!
I would like to express how impressed I was with the service I received yesterday, I brought my car in for a recall and was greeted by Kati who was absolutely wonderful she made me a coffee and took my 3 year old to the fridge to pick a drink and was ever so kind and friendly and explained the process. We were seen in no time. Then again on returning back for the car she was just as wonderful and such a nice welcoming person as you walk in to the dealership.Vicky Louise Hepworth
– Vicky Louise Hepworth
Mike Tyson (left), Managing Director, congratulating Natasha Leggett.
Award Winner, April 2024
We recently had a disabled gentleman visit the Retailer who had driven from Doncaster after the closure of JCT. He was accompanied by the Service Driver who used to work for JCT Doncaster as he wanted to help him get set up with a service plan and ensure he had a means of contacting someone to book all his appointments.
The gentleman is non-verbal and used an iPad to communicate. Natasha spent lots of time with him ensuring he had all the information he needed and gave him her details as his dedicated person to contact to book all his appointments going forward.
The gentleman was worried about not being able to use JCT Doncaster as they looked after him and his needs really well over the last few years but Natasha made him feel at ease and he left feeling confident that he will be in great hands with us going forward.
Well Done Natasha, outstanding client care!
Shane Farmer (left), Head of Sales, congratulating Adam Brightmore.
Award Nominee, April 2024
Our Making it Special nomination for the month of April is Adam Brightmore.
Adam continuously goes out of his way to celebrate the success and hard work of the JLR Coventry Family, he never thinks twice about putting others before himself and most recently he recognised the result that was delivered via our preparation and valet team during a demanding and stressful period.
Unknown to the management team Adam organised a collective reward to show appreciation of all their efforts, this made them feel a huge part of the success and valued as a collective and as individuals.
Adam is a huge ambassador of if you see someone without a smile.. give them yours!!
Well done Adam!
Alan Davis (right), General Manager, congratulating Mel Vine & Kim Simpson.
Award Nominee, April 2024
Mel and Kim are certainly making things very special for our clients. Whilst we continue to undergo the major building works both Mel and Kim (and support crew) every morning (rain or shine) are out the front meeting/greeting every customer arriving.
Parking is a complete nightmare at present (under statement), yet clients are blissfully unaware of our challenges and instead receive very chirpy happy faces along with a very slick drive up drop off process. It’s fair to say that this is a really positive improvement in client care even from when we had both sites and ample parking.
Our Aftersales YTD NPS score for JLR is currently 61%!!! This wouldn’t be the case if it wasn’t for the commitment and daily dedication of Mel & Kim.
Gary Slater (left), Head of Business, congratulating Jason Noad.
Award Nominee, April 2024
Jason has constantly gone above and beyond for other colleagues and clients, he does his best to help out with anything he can, he has stayed late to finish off any work that needs finishing.
Also nothing is to much trouble for Jason, helping to keep the sales cars going out in March when we were very busy!
Charles Crossley (left), Head of Sales, congratulating Vicky Sweetman.
Award Nominee, April 2024
Vicky had a handover for a couple who had just had a new baby.
Vicky made the effort to purchase a baby blanket for the couple and had the baby’s name embodied in to it.
When they came in to do the handover, Vicky had positioned the blanket on the back seat of the car, ready for them and the clients were delighted.
Natalie Walker (left), Senior Host, congratulating Angela Briant.
Jaguar Land Rover South West London
Award Nominee, April 2024
Angela Briant constantly receives untold amounts of Google reviews mentioning her personally, one Client even came back to drop Angela off a bottle of wine and thank you card for how well she looked after him in the lounge while he waited for his car to be completed.
She is personal with our clients and remembers names and small details about them so when they next visit she greets them personally.
She always goes above and beyond to support her team along with the Aftersales team with post visit follow ups when they need support. She is an asset to the team!
'Arrived at Sytner Landrover to collect my new defender, on arrival i was immediately welcomed by Angela who’s attention to detail and manners were impeccable''Very attentive staff especially Angela who checked on me several times in the waiting area.''I want to mention both Angela and Dhillon who went the extra mile''Angela was extremely helpful and such a delight … she looked after me with tea and coffee whilst I was waiting and made the experience brilliant'
–
None (left), None, congratulating Denise Thorne.
Award Nominee, April 2024
Denise has been working as a lone Sales Administrator for a number of weeks after her counterpart left us. She has been able to look after all the Sales Executives and their deals with very little fuss and is now training our newest member of the admin team alongside her ever growing list of jobs.
We think that Denise has shown amazing One Team spirit and has delighted her colleagues at every step of the way.
