Sytner JLRS Division
NA (left), NA, congratulating Sophie Hunting.
Award Nominee, July 2024
Sophie is a superstar Receptionist who is always ready to help out anyone who needs it. She leaves her team little notes with positive messages on and is always smiling.
Mike Tyson (right), Managing Director, congratulating Eve Holland.
Award Nominee, July 2024
Eve consistently receives excellent client feedback but has recently received an outstanding 5 star Google Review from a customer who was absolutely delighted with the service she received.
Well Done Eve, keep up the good work!
I recently bought my lovely new car from Sytner Sheffield and had the great pleasure of being looked after by Eve, who was utterly charming and more importantly open, honest and patient. We’d been looking for a long while to change our car and had travelled quite a way to collect it from Sheffield, however this wasn’t a problem because Eve (and Andy) were such a pleasure to deal with and nothing was too much trouble for them. For me, that counts for a lot when you’re spending your very hard earned cash! Eve and of course the perfect car, were the main reasons we decided to buy from this dealership. I can’t thank Eve and the team enough for their kindness in general. We will most definitely be staying loyal to the dealership and my mum will also be buying her new car from here too. Just goes to show that great customer service, kindness and honesty means the customers will come back. Until next time!
– Laura Eulert
Nick Miernik (left), General Sales Manager, congratulating Adrian Stenton.
Award Nominee, July 2024
Our Sales Controller Adrian is always on hand to assist with our clients and staff alike and genuinely loves engaging with all of them.
Having just met Mr and Mrs Walker, Adrian learned their sad news some months earlier that they had lost their beloved granddaughter to sepsis which was mistaken for flu she was only 8 years of age, this was a very sensitive conversation that Adrian handled beautifully.
Mr and Mrs Walker relayed to Adrian that they had set up a charity to help others in a similar position called AIM this being their granddaughters name spelt backwards. After learning this Adrian immediately jumped into action sharing their JustGiving page and also arranged for a Lego Defender to be auctioned at their upcoming Charity Fundraising Event.
Mr and Mrs Walker were amazed and extremely touched by Adrian’s kindness, well done Adrian a lovely Making It Special.
Joshua Bailey (right), Business/Retail Manager, congratulating Jacky Hannan.
Award Nominee, July 2024
Jacky has devoted her time and effort to support all departments, support Bristol at month end, and to complete her focus and dedication, Jacky has worked on the Sales department debts on iPace exchange.
We are very grateful for her determination to the company.
Charles Crossley (left), Head of Sales, congratulating Vicky Sweetman.
Award Nominee, July 2024
Vicky has Made It Special for two clients this month.
In the first instance Mr John Egerton was due to take delivery of his Range Rover Sport SV ONE just one week after his first baby was born. Vicky prepared a new-born baby bundle handover gift for the client and this was in the boot when he picked up the car. Safe to say the customer was blown away with the gifts!
The second instance was for the client Mr Goodwin. Vicky knew that Mr Goodwin was a huge Manchester City fan so did a handover gift which was a bottle of Man City themed Vodka.
Andy Penn (left), Head of Aftersales, congratulating Sam Johnson & Justin Defaye.
Award Nominee, July 2024
Our Making it Special nomination for the month of July is Sam Johnson and Justin Defaye.
A client purchased an Approved Used Jaguar I-Pace. Within a few days of ownership, the I-Pace would not charge correctly as one of the battery cells had failed. The cell repair takes in excess of 3 days to complete and we have over 20 vehicles booked in for this repair.
Due to the magnitude of these repairs along with cell availability, it would be two months before this I-Pace could be repaired. The client was in discussions with us and suggested rejecting this vehicle.
Justin Defaye and Sam Johnson offered to carry out this repair over the coming the weekend. They worked non-stop all day Saturday and Sunday until it was completed. On Monday morning we delivered the I-Pace back to the client with the new cells fitted and fully charged.
This just shows the commitment of both Justin and Sam to offer exceptional service.
Well done both!
Gary Slater (right), Head of Business, congratulating Eleanor Harriss.
Award Winner, July 2024
A client called the dealership in a panic, the side step on his car had come off causing the tyre to burst. He was stuck and unsure about what to do. Ellie reassured the client that he is covered by JLR Assist. The client was extremely stressed due to having his family in the car and being far from home, they were travelling to London to celebrate his daughter finishing her exams!
Assist went out to the client late that evening and were due to recover the vehicle to us, Ellie happened to be in the area at 21:00 that evening and saw the car on the back of the recovery truck, the dealership was closed at this time and Ellie knew that it would cause the client more stress not being able to hand the vehicle over. Ellie followed the AA back to the dealership to help them!
The clients were so surprised to see Ellie and couldn’t thank her enough for her help. Ellie stayed with the family whilst their vehicle was being unloaded, explained what would happen next and took their details to pass onto the service team in the morning.
They were all very shaken up so Ellie decided to wait with them until their taxi arrived to take them home.
The clients were extremely thankful and came in the next day with flowers for Ellie.
Andrew Potgieter (left), Head of Sales, congratulating Lucy Forde.
Jaguar Land Rover South West London
Award Nominee, July 2024
Lucy has gone above and beyond both with our clients and staff, she received endless amounts of nominations for how helpful she is. She is always a pleasure to work with and has such a bubbly personality which is joy to be around. Lucy received countless amounts of online review’s from clients who cannot sing her praises enough!
She goes the extra mile always and spends time with her clients building report and ensuring they are comfortable while waiting for a service or collecting their new car, our clients go out of their way to tell us how amazing she is.
Below are just a few of the online reviews however these drop into us daily. She is an asset to the company and we cannot wait to watch and support Lucy in career.
'Just wanted to thank the RR team for all the help. Great service. Lucy Forde was incredible with the handover of the car explaining all the various elements. Never experienced that level of detail before. 10/10! Thank you all.' 'We have had many new cars over the years and more recently the hand overs have been a brief affair with no real time given to us to ask questions and familiarise ourselves with the new vehicle. This was not the case at Jaguar Sytner in Sunbury. Lucy Forde and the team were brilliant and looked after us all, including the hungry Labrador which she managed to find treats for!! She was attentive and could not be more helpful and we drove away very happy with the new car. We would definitely buy from Jaguar Sytner in the future. Thanks again.''The hand over of my new iPace was fantastic. Lucy Forde was very helpful, friendly, communicative and efficient. Really pleased with my new car and felt well look after by the dealership from the start.' 'I have dealt with many car dealerships in my time as a company car driver, and generally with not great experiences, however, I can say with a high degree of thanks that Lucy Forde at the Sytner Jaguar Land Rover team South West London has changed that view, she was extremely helpful and knowledgeable, and made my experience first class. Thank you Lucy for your understanding and making the whole experience a very enjoyable one .''I went into Land Rover today and a lady named Lucy Forde helped me to reset my In Control Land Rover app she was great and fantastic customer service. Would definitely go back to the Sytner branch again great staff and very friendly. Thanks'
– Several
Paul Williams (left), Head of Business, congratulating Rebecca De Bemels.
Jaguar Land Rover Huddersfield
Award Nominee, July 2024
Rebecca was contacted by Roadside Assistance regarding a vehicle that was stranded in the middle of a busy road, they could not attend until 6.30-7.30pm so Rebecca, out of hours, went to the vehicle and stayed with it until assistance arrived to ensure the vehicle was safe.
In addition to this Rebecca received a huge 18 gold stars in July with fantastic feedback from our clients!
Frank Szabo (right), Parts Manager, congratulating Harvey Ravinet.
Jaguar Land Rover Ascot Service Centre
Award Nominee, July 2024
Harvey is our Making It Special nomination for July due to the great customer feedback he received, well done Harvey!
I had a query which Harvey Ravinet dealt with. He was so professional and helpful. I felt it was important the company knew what excellent customer service he offered - thank you.
– Mrs G Wilson
