Sytner JLRS Division
Anthony Neary (right), Service Manager, congratulating Mark Sherratt.
Award Nominee, August 2024
We would like to nominate Mark Sherratt for Employee of the Month in recognition of his exceptional work in retaining a customer’s loyalty after their new vehicle broken down only days after taking delivery.
Mark took the initiative to communicate with the customer on a daily basis, providing regular updates and working closely with JLR TA to ensure that the issue was resolved as promptly as possible. His calm and professional approach helped ease the frustrations of an irate customer, ultimately regaining their trust and confidence. Mark’s dedication and commitment played a key role in turning a difficult situation into a positive outcome. Mark has unquestionably prevented this vehicle being rejected and retained this customers loyalty within the Brand.
Thank you Mark
Lisa Tyler
Award Nominee, August 2024
We would like to nominate Lisa Tyler for going above and beyond, and making it special for our client Mrs Steel.
Our Client Mrs Steele was left hugely disappointed as our showroom Range Rover Sport was purchased by another client just prior to Mrs Steele fully committing to the car.
Lisa kindly managed to utilise the relationship she has developed with the brand and achieve an incredibly quick build slot for a new Range Rover Sport.
Her efforts have completely turned around the enjoyment of the client journey and we all look forward to seeing Mrs Steele collect her new vehicle in October.
Paul Williams (right), Head of Business, congratulating Holly Riley.
Jaguar Land Rover Huddersfield
Award Nominee, August 2024
Holly was nominated due to lovely message received from a client. She consistently delivers outstanding customer care and goes above and beyond with every client that walks through the door. Nothing is ever too much trouble and the message from Mr & Mrs Brailsford just prove what a fantastic asset to JLR Huddersfield she really is!
Good Afternoon The above vehicle has been at the Huddersfield dealership for quite few weeks due to engine failure. I dont have the words to describe how we feel after choosing a prestige brand and for this to happen. We were extremely angry and so anti LR . We said we would never buy a Land Rover again. However Hollys exceptional customer care has changed our minds. She has demonstrated customer care at the highest level. Her communication throughout the process has been exceptional.You are extremely lucky to have her as part of your team. We will now be buying a new Land Rover. This will not be from our local dealership in Sheffield. But from Huddersield because of our amazing experience with Holly Your sincerely Jane and Craig Brailsford
– Mr & Mrs Brailsford
Shane Farmer (right), Head of Sales, congratulating Callum Hughes.
Award Nominee, August 2024
Callum always show willingness to ensure each and every experience is a personalised and professional experience for the client, he goes out of his way to guide the client through the process ensuring its an enjoyable and special event.
I don't even know where to begin. What a journey! Thank you, from the bottom of my heart, for helping me get my dream car. You have been so kind and patient and I am extremely thankful that you were my car salesman. I felt like I was talking to a friend over the phone and you have made this process a memorable one that I will cherish forever. Here is a little something to say thank you! Wishing you all the best for your future as I know it will be adventurous and successful for you!
– Kiran Gurkiran Ubhi
Duggie Sarris (left), Head of After Sales, congratulating Darren Gibson.
Award Nominee, August 2024
Darren is always the first to dedicate himself for extra hours, ensuring the clients needs are met and they are happy with their service.
Darren will listen and communicate effectively with the clients, he will leave the workshop and meet with customer within the showroom, to reassure them that all has been personally checked bespoke to them.
We are especially grateful in having Darren on our team, thank you Darren for all you do.
Nathan Dawson (right), Service Manager , congratulating Rob Hallam.
Award Winner, August 2024
Mr Randall a loyal client always purchases his vehicles from us even though he lives on the Isle of Arran, he also returns to us for servicing and on this recent occasion he experienced an issue with his vehicle that Rob assisted with promptly one Saturday morning.
Mr Randall was extremely anxious that he would miss his ferry crossing but Rob pulled out all the stops and got Mr Randall on his way together with a Land Rover Defender Lego set as he had learned that Mr Randall was a keen Lego enthusiast.
Highly delighted Mr Randall wrote back to Rob to let him know that he got to the ferry terminal with an hour to spare and also sent pictures of his Lego collection and a picture of his Range Rover with the Defender Lego set.
Well done Rob one very happy client!
Hi RobI just wanted to thank you for the Lego on Saturday.I got to the ferry with an hour to spare and luckily the crossing was calm.As promised I’ll send you some pictures once it’s built … but for now here is one of the car & Lego on Arran and a couple showing the models I've already built in the garage.
– Mr Randall
Mike Tyson (right), Managing Director, congratulating Eve Holland.
Award Nominee, August 2024
Eve sold two cars to clients who were brother and sister and went out of her way to ensure that we could get both cars ready so that they could collect their cars at the same time.
Eve got both cars lined up ready for handover with bows and collection signs in the window to make the day extra special.
The clients were overjoyed and certainly weren’t expecting that level of service.
Well Done Eve!
Gary Slater (left), Head of Business, congratulating Richard John.
Award Nominee, August 2024
We nominated Richard for our August Making It Special nomination as he went above his normal job role to help a client, who turned up hoping to have a sunglasses holder fitted but was disappointed with the current lead time with the service department.
The customer got upset so Richard worked through his own dinnertime to fit the holder for the customer. Richard is a painter by trade so not only was he working in his own time, he also carried out something that is not part of his role or something he had done before.
Richard is consistently helping others out and does jobs to help the business, the tasks are not his trained skill or profession and I think he rightly deserves some recognition for his hard work.
Paul Moutarde (right), Head of Used Cars , congratulating Zaman Malik.
Jaguar Land Rover South West London
Award Nominee, August 2024
Zaman has received countless amounts of fabulous online reviews – See below some examples. Daily Zaman gets some form of positive feedback from his clients. He has not been with us long but showing very quickly how good he is at going above and beyond for our clients.
Recently I have seem Zaman complete CITNOWs for his clients in such detail, making them very personal and delighting them before they have even met him or seen the car in question.
We also received a wonderful email from a complaint client who came in to collect their used Velar and ending up not being very happy with the car/ experience so Zaman stepped in to take over. Zaman spent 5 hours with this client, who was originally a different Sales Executive’s client, the clients then placed an order for a Range Rover V8 and collected recently and were delighted.
'I have had a brilliant experience buying my F Pace from this dealership. Zaman went over and above to help secure the car I wanted, get it in for a test drive within a very narrow window and at short notice, and then delivered to me in time for a planned road trip. The post purchase care has been brilliant too and Zaman has helped me secure additional parts that I wanted. I would say that he has been incredibly proactive. Outside of my experience with Zaman, each visit to the showroom (I went 4 times) was brilliant, the team are incredibly hospitable and happy to help. Even fresh water out of a Jaguar bowl for my dog. Thanks guys, I am a very happy customer.''Second time I've purchased a car here and the service is always perfect. Zaman Malik was super efficient and helpful. I will definitely be back.''Sytner's Team, specifically Zaman Malik, but also Harry Marchbank and Ryan Bower-Moores could not have been more helpful, and made the process of finding and buying my ideal Jaguar F-Type straightforward, cost effective and pleasant. Zaman Malik was courteous and meticulous throughout the handover process, dealing with every requirement and the many questions I had, introducing me to the car in great detail, and ensuring that I had everything I needed.''From the day I walked into the showroom at South West London, Zaman Malik has been professional, enthusiastic, knowledgeable and efficient. I’m extremely pleased with the car and the thorough handover this afternoon. Nothing has been too much trouble for Zaman - I would happily recommend any friends to seek him out should they be looking at the Landrover/Jaguar range.',Team, I have to congratulate Harry and Zaman for yet another superb piece of work today. I cant remember too any occasions where I have been as impressed as this. Ramis client came today to collect a velar that we got from Stockport. Sadly they were not too happy with the overall condition of the car and had gone a little cold on the spec they had chosen and refused to proceed. After 5 hours, the funding being paid out and then ROA, and some outstanding work and perseverance from Zaman and Harry they have not only saved the a full house deal but they switched them to a RRS 4.4 V8 diesel which is going now and has generated more finance income. I literally fell off my chair when I finished my meeting with AP and saw they were having a v8 sport. In terms of going above and beyond and the extra mile this certainly falls into those categories. Guys thank you and very very well done. Just goes to show what can be achieved with positive mindsets, teamwork and determination. Superb.
–
Ian Bennett (right), Head of Business, congratulating Georgie Morice.
Award Nominee, August 2024
Georgie is an amazing Service Advisor who really cares for her clients and regularly goes the extra mile for them. In August alone, she received 23 promoters which is outstanding and received many lovely comments from customers who left their feedback.
Georgie is an asset to the Service department and we love having her as a part of our team.
Charles Crossley (left), Head of Sales, congratulating Jordan Passade.
Award Nominee, August 2024
Our customer, Adam Rasul, had purchased a surprise new car for his older brother. The two brothers had recently lost their Dad and been through a tough time so this was a gift to say thank you to his older brother for all the hard work he had put into the family business.
The older brother was told to pop in to the dealership to look at a car for Adam in his absence. He had no idea there was a car waiting for him.
Jordan Passade set up the vehicle in the handover bay and took the customer to look at it. The car was covered and alongside it was a message from Adam saying “To the world’s best big brother. Thanks for always being there for me. Dad would have been so proud of this moment. This one’s for him.”
Both brothers were blown away by the handover and the work Jordan put in to it to Make It Special.
