Sytner JLRS Division
Andy Penn (right), Head of Aftersales, congratulating Lynsey Swaby, Sam Johnson & Claire Bales.
Award Nominee, September 2024
Our Making it Special nomination for the month of September is Lynsey Swaby, Sam Johnson & Claire Bales.
Huge congratulations to Lynsey, Claire and Sam, all have been previous Making it Special nominations and strive to make it special for our clients.
Lynsey and Claire have qualified for the Service Advisor of the Year final and Sam has qualified for the Technician of the Year final which takes place on Friday 15th November.
The winners will be announced on Friday evening at a very well deserved Gala event.
Very best of luck and fingers crossed from the whole team at Sytner JLR Coventry!
Alex Benge (left), New Car Sales Manager, congratulating Grant Whitehead.
Award Nominee, September 2024
Another day neared completion, I was trying to move a velar from the road way, to bring onto site.
I had tried everything I knew to get the vehicle to start, but it resisted my every attempt to coax a response.
The time was fast approaching where I would have to admit defeat, I failed to notice that Grant Whitehead had appeared beside me, with a look of care and concern. He had stopped on his way home to help. Could this be the answer to my enigma? Would he be able to offer a solution to the impossible? before I had the chance to explain, he had already contacted someone to find the code I needed. He said we must free the Ghost and release the Velar from its electronic captivity’.
As the joyous tones of the two litre Ingenium engine sang forth, I was momentarily distracted and when next I looked out, Grant was gone!
Nathan Dawson (left), Service Manager, congratulating Ellie Davies.
Award Nominee, September 2024
Ellie is renowned for her caring nature but on this occasion our client was left feeling incredibly well looked after.
Mrs Robinson was booked in for a recall on her Range Rover Evoque having recently downsizing vehicles following the loss of her husband. Unfortunately, Mrs Robinson had very limited knowledge of the controls of the vehicle having purchased further afield and also discovered the drivers mat was not for that particular vehicle which again had an impact on her comfortably driving the vehicle. Ellie immediately set to task to make Mrs Robinson at ease in the client area and then set about obtaining the correct mat in the background, but then went that extra step further in arranging for a Sales Executive to demonstrate the vehicles controls so that Mrs Robinson could confidently be able to operate and now enjoy her new vehicle.
A very emotional and overwhelmed Mrs Robinson exclaimed “what amazing service” she had enjoyed from Ellie.
Well done Ellie for that extra attention to detail and gaining the trust of another client.
Frank Kinner (left), Service Reception Manager, congratulating Zuber Chaudhry.
Award Winner, September 2024
Zuber has had some outstanding results, he has had 34 promotors with 18 gold stars in a month where we had up to 3 other advisors absent at various times. Well done Zuber we are so appreciate your hard work and effort.
Tom Booth & Dave Stott (right), Sales Managers, congratulating Ryan Troughton.
Award Nominee, September 2024
We have nominated Ryan for September’s employee of the month for his contribution towards the 4 day, Somerford Horse Dressage championship. Ryan prepared the stand ready for the customers and also spent every day seeing to the customers who attended the Ride & Drive test drive event.
Ryan also in September agreed to going down to Maidstone on a Friday evening, staying over and bringing a customers vehicle back on a Saturday morning in time for us to prepare the car ready for delivery on the Monday 31st. The customer was so impressed that he sent over a picture of him with his new car at his house.
Paul Williams (right), Head of Business, congratulating Robert Murray.
Jaguar Land Rover Huddersfield
Award Nominee, September 2024
Rob’s client took delivery of his new vehicle which subsequently broke down. Rob went to collect the vehicle from the client’s house in his own time on Friday evening. He then broke down in it himself and didn’t get back home until 12:30am Saturday!
Mike Tyson (right), Managing Director, congratulating Andrew Harding.
Award Nominee, September 2024
Andrew received the feedback from a customer, which to say that we have her car with us due to a breakdown shows the service that he provided during the purchase and the reaction following the issue.
Well done Andrew, fantastic client service in the face of adversity!
Fantastic end to end service from the Sheffield dealership. The Sales person was amazing and kept us fully appraised of vehicle progress every step of the way. I would highly recommend this individual whose attention to detail and personable nature has ensured that I will recommend their services to friends and family.The sales consultant was fantastic throughout the process. We were kept informed in a consistent and timely manner. A personable individual whose attention to detail and desire to deliver a fantastic end to end process was excellent, I cannot recommend him highly enough. The passion to ensure we were made comfortable and checking our understanding of each process was phenomenal
– Karen Rick
Andrew Potgieter (left), Head of Sales, congratulating Claudiu Todoca.
Jaguar Land Rover South West London
Award Nominee, September 2024
Claudiu has always gone above and beyond for not only clients but the team here too. He recently received two emails into the business from clients praising how professional he was and how much they appreciated him going out of his way to deliver there car back to them. Nothing is ever too much for Claudiu and he enjoys looking after out clients and making them feel special always. He has in the past travelled several hours in his own time to suit the clients needs.
'Thank you for sorting the car and I really appreciate Claude replacing the diesel too!' 'Thanks for the update. Claude was very professional, a credit to your business. '
–
Ian Bennett (right), Head of Business, congratulating Louise Trick.
Award Nominee, September 2024
Louise has taken over the service bookings after the Contact Centre closed at the beginning of September.
She has taken on the extra responsibility gracefully and without complaint and is absolutely smashing it. We received a number of nominations for Louise this month and cannot think of anyone who deserves an award more.
Gary Knott (right), Head Of Sales, congratulating Eleanor Lilley.
Award Nominee, September 2024
I nominate Ellie Lilley for going above and beyond in delivering exceptional service to Mr & Mrs Goodall. When the customer car couldn’t make the agreed delivery date of September 30th, Ellie sprang into action. Without hesitation, she teamed up with Ross, drove to the Midlands, collected the car, and headed to Coventry to have it plated and cleaned. Then, she personally delivered it to the customers, ensuring they were completely satisfied. Simply outstanding work by Ellie!
Jason Courtney (left), Head of Business, congratulating Tina Price.
Award Nominee, September 2024
Tina Price!! Our unsung hero in the Accounting department, consistently demonstrates an unwavering commitment to her role. Her meticulous attention to detail, combined with her unparalleled dedication, has made her an obvious choice for Making It Special Nomination for September.
Tina literally never stops, works hours far beyond what is expected and never complains but always has a smile on her face. Without Tina, Land Rover Conwy would just grind to a halt.
No photo available - had to add a file to proceed (right), Divisional Aftersales Director, congratulating David Morgan.
Award Nominee, September 2024
Dave has been my rock during the redundancy process within JLR.
Despite having to work closely with all retailers during the transition period he found the time to check in to ensure myself and my team were ok.
He listened to me cry, offload and express all sorts of emotions and without him I am not sure what I would have done.
So I just want to say a huge thank you, I am forever grateful for his support.
