Sytner JLRS Division
Paul Williams (left), Managing Director, congratulating Gill Copley and Holly Hiley.
Jaguar Land Rover Huddersfield
Award Nominee, January 2024
Gill and Holly are the unseen angels at the site and ensure that everyone is kept super clean and tidy in all areas of the site and always with a smile for everyone. Nothing is too much trouble for them and they always go the extra mile; they have both volunteered to be fire marshals and Holly is a first aider.
Recently they have both assisted with helping contractors on site to ensure they haven’t got lost and Paul Williams commented on how welcome they made him feel when he first arrived at Huddersfield.
This is a role that doesn’t get recognised with google reviews or gold stars and should be recognised.
Paul Williams (right), Managing Director , congratulating Nick Miernik.
Award Nominee, January 2024
Extremely kind gesture of our General Sales Manager – Nick Miernik in helping an elderly gentleman out who lived locally to our retailer. Mr Sutton anxiously called into the retailer on recent Sunday morning as his Land Rover was non-responsive and the alarm was going off. Mr Sutton had no breakdown cover and was very upset. Enter Nick to save the day, whilst our reception team looked after Mr Sutton with refreshments, Nick went to the workshop to collect jump leads and tackle, then he drove Mr Sutton home and set to task to try and start the vehicle firstly by disconnecting the battery to stop the alarm and then jump starting the vehicle which worked. Mr Sutton was extremely grateful, so much so he returned later in the day after completing his shopping with a bottle of wine in appreciation. Lovely touch Nick, it’s the little things that count, well done!
John Taylor (right), Parts Manager, congratulating Mark Larder.
Award Winner, January 2024
Our entire Management Team have nominated Mark Larder, Senior Parts Advisor, for Employee of the Month in January 2024.
There are instances where colleagues go beyond their normal duties and expected responsibilities, however, on this particular occasion Mark went so far beyond what could ever have been expected for a member of staff to do in terms of helping a fellow colleague.
Mark showed a gesture of absolute genuine compassion towards this fellow colleague. Mark went well and truly that extra mile and the sheer acts of kindness and caring he exhibited for another colleague was remarkable.
We feel Mark showed ‘Sytner One team’ to the core: Be honest and give respect, Work together and Listen & contribute.
Mel Vine (left), Customer Experience Manager, congratulating Karen Wood.
Award Nominee, January 2024
Congratulation Karen for being our January’s “Making it Special” nomination.
Karen has kindly stepped up since November 2023 in the absence of a colleague and both learnt the Jaguar warranty progress system and how best to administer it via the JLR Portal. This alone is a challenge, yet Karen’s continued to keep the boat afloat with her day job of our Jaguar Service Administrator in check, still keeping the workshop bookings full and contacting every customer post visit.
Thank you Karen for all your hard work and commitment.
Andy Penn (right), Head of Aftersales, congratulating Harvey Wade.
Award Nominee, January 2024
Our Making it Special nomination for the month of January is Harvey Wade.
Harvey has been instrumental in assisting our newly acquired Sytner businesses with the transition to our group. His one team approach has been impressive and he put together a guide to assist the service teams with step by step instructions of how to close WIPs, job cards and parts orders and reopen using our DMS.
Our colleagues at the new sites could not speak highly enough of Harvey as he has made the whole process easier for everyone with his wealth of knowledge.
Well done!
Josie Tymms (right), Client Experience Manager, congratulating Jen Turner.
Award Nominee, January 2024
Jen has shown amazing One Team spirit over the last few months by helping out her colleagues whenever she is able to. She is such a ray of sunshine to have in the Dealership and always has a smile on her face. We think she deserves this award and so much more.
Rachel Clarke (left), Accounts Manager, congratulating Elisa Bela.
Award Nominee, January 2024
Elisa Bela has been nominated for all her help and support in doing parts verification during the challenges they are having.
Well done Elisa.
Mike Tyson (right), Managing Director, congratulating Glyn Cuffling.
Award Nominee, January 2024
We have been contacted by several customers that Glyn has visited who have gone out of their way to praise him for his professionalism and general good service, he has even found himself on social media being praised for his excellent service.
Well Done Glyn, keep up the good work!
Glyn is a fantastic advert for your company, he was prompt and was a first class technician who not only did what was required, he also gave lost of advice that was very informative on the vehicles security systems (Mr Bailey)Glyn came to the house to install the update, all done quickly and no fuss, excellent service (Mr Wragg)Great service, came to my house to perform the changes so it was all very convenient. Glyn, who came to do the update, was friendly and efficient (Mrs Thorpe)
– Various (see above)
Gary Slater (left), Head of Business, congratulating Philippa Holloway.
Award Nominee, January 2024
A fantastic letter from a client to our Head of Business, thanking him for our fantastic service and fantastic colleagues going above and beyond for our clients
Dear Mr. Slater,I wanted to say thank you to you and your team at JLR Bristol for the professional and friendly way they helped me and my partner, Alison, over the last couple of weeks. Everyone we met, from reception to the service engineer and in particular two people, were great - they could not have been more helpful.We were on our way to Cornwall on Friday 29th December for a long weekend away over New Year. My car broke down at Gordano Services after a 3 hour drive from Reading in torrential rain. The car was lifted to JLR Bristol, and we were in contact with your team to notify them we were on our way. We got there just before 6pm, and the service manager was there to open the back gate. We had separately arranged for my Alison’s son (Jack) to drive her Discovery Sport over to Bristol so that we could continue on our holiday. We had visions of sitting on the kerb side in the dark with a full car load of suitcases piled up waiting for Jack to arrive.Despite it being closing time on Friday night, Philippa arranged for us to sit in the nice warm show room until our son arrived and she provided coffee and snacks. After a preceding fairly stressful few hours, this was truly a very kind and welcome gesture.Once Jack arrived, the service manager allowed him to drive round to the back gate and we swapped all the cases directly from my Jaguar to the Discovery.On departure Philippa was still there and proactively sent us on our way with some bags of refreshments, even though it was by then well beyond 7pm on Friday evening (long after her end of day).Subsequently I was contacted regarding the repairs which were initially expected to be a new alternator and main battery for which I gave the go ahead. A little later Tanya contacted me to say that the second battery would also need to be replaced. However, she then proposed (without me saying anything) to mitigate the cost by forgoing the diagnosis charge, and assigning two hours’ work to the job. Needless to say the cost was still significant, but the fact that she took this pre-emptive action did make things easier.When I got my car back it was cleaned inside and out, and looked fantastic. I had the pleasure of meeting Tanya in person, and Philippa once again.The car is now about 8.5 years old, with 83,000 miles on the clock. I love the car still, and it is the best car I have owned. It was great to get it back good as new.Thank you again to Philippa and Tanya, and also the service manager (sorry I forgot his name, Philippa will know).Best wishes,David Cottam
– Mr Cottam
Richard Vieyra (right), Workshop Controller, congratulating David Pearce.
Jaguar Land Rover South West London
Award Nominee, January 2024
Mr Payne bought his car into us for battery concerns and after a tricky journey with his car since new, we had his car here for over a month trying to resolve the problems and awaiting parts. The Client requested a rejection and his money back but thanks to David Pearce meeting him in the lounge and taking time to go through the repairs and all technical details with Mr Payne, he is now happy to take and keep his I-Pace.
David went above and beyond for Mr Payne even offering his personal email for Mr Payne to use if he had any further questions or queries. Mr Payne was thrilled and has emailed me to say his I-Pace is working as it should and wishes to stay in the car.
In addition to this David has also arranged to assist a long standing client of ours, by completing the theft mitigation update at the clients house. This was David’s idea and the customer is over the moon.
