Sytner JLRS Division
Steve Walker (left), Workshop Manager, congratulating Ryan Clarke.
Award Nominee, October 2024
We have nominated Ryan for MIS this month for his leading example to other Apprentices.
Ryan attended he JLR Apprentice Outward Bound event in October and really pushed himself out of his comfort zone, volunteering to go first at abseiling, even though he was scared. This in turn definitely helped others including the support staff to get over their fears to go over the edge.
Pulled staff out of a gorge on numerous occasions ensuring they were not swept away and kept on going when they all found things tough.
His biggest achievement was standing up in front of the whole group of 36 Apprentices and Managers to deliver his presentation, even when he was adamant he wasn’t going to do it and been the youngest in the group he showed real maturity and support to others when he was clearly out of his comfort zone, but he did it.
Well done Ryan.
Hi Julie I hope you are well. I just wanted to contact you regarding the Outward Bound event this week. Honestly I could cry about how amazing Ryan has been. He has thrown himself in headfirst to everything we have done and supported the whole team. He volunteered to go first in the abseiling even though he was scared, and his courage definitely helped others (me included) face their fears and go over the edge. He pulled me out of a gorge on numerous occasions ensuring I wasn't swept away and was so encouraging when we all found things tough. He was first up the rock climbing on the harder of the two routes, and even when he slipped, he kept going and got to the top. I think his biggest achievement was standing up in front of the whole group (36 apprentices, and managers online) and saying his name and where he was from. He was adamant he wasn't going to do it and it was clearly so far out of his comfort zone he was visibly uncomfortable, but he did it. He stood up at the front of the room whilst the group delivered their presentation. Considering he was the youngest in the group he was really mature and supportive and really engaged with everything. You can be so proud of what he has achieved and I'm sure his new found confidence will show at work too. Jenny Jenny BunyardApprentice Programme Administrator & EPA Coordinator
– Jenny Bunyard is JLR Apprentice Administrator who was the staff member Ryan pulled out of the gorge.
Paul Williams (right), Head of Business, congratulating Adele Bryant.
Jaguar Land Rover Huddersfield
Award Nominee, October 2024
This month’s Making It Special goes to Adele Bryant who gave a truly outstanding service and experience to a customer who’s day was not going well at all!!
We had a customer who was trying to transfer his balance so he could collect his brand-new RR, but unfortunately, he was running into some frustrating issues with his bank. The bank wasn’t being very helpful, and understandably, the customer was becoming quite frustrated. Adele (Accounts assistant), being the proactive and caring colleague she is, stepped in to assist.
Not only did Adele patiently walk the customer through the process, but she also stayed with him for over two hours past her leaving time from work, offering support as he worked with the bank on the phone. Her calm demeanour and unwavering patience helped to keep the customer composed during a stressful situation.
The customer was so impressed by Adele’s kindness and dedication that he came back the next day with his wife to thank her in person. To top it all off, he sent a beautiful bouquet of flowers to express his gratitude.
Adele’s commitment to ensuring the customer’s needs were met, even when it required going above and beyond, is a wonderful example of the exceptional service we strive to provide.
A big well done to Adele for her outstanding effort and for making such a positive impact on our customer.
Mike Tyson (right), Managing Director, congratulating Rob Broom.
Award Nominee, October 2024
We had to get a vehicle back into us for an oil service and to re-set the service light.
Rob took the vehicle back to the client in Aldershot which is over 200 miles from Sheffield and set off at 2am to make sure he got there before the client had to leave for work that morning. Rob went out of his way to make sure the client wasn’t inconvenienced in any way and he was very happy.
Well Done Rob!
Natalie Walker (left), Senior Host, congratulating Lucy Forde.
Jaguar Land Rover South West London
Award Nominee, October 2024
Lucy receives untold amounts of positive reviews from clients!
She is always going above and beyond for clients in the lounge and going the extra mile for them.
The most recent event Lucy had an elderly client that had just bought a new car from us and needed assistance in getting their InControl/ MAPs downloaded. The client did not have a USB stick or know how to use one so Lucy drove home, bought him a USB stick, downloaded the MAPs and then came back into the office and downloaded these onto the clients for him, the client was delighted!
She also never fails to support any department in business and has a very can do attitude.
Duggie Sarris (left), Aftersales Manager, congratulating Richard Pitt.
Award Nominee, October 2024
Going above and beyond to assist in all other sub departments in Aftersales to deliver the October result!
Colin Hopkins (Centre), Used Car Sales Manager, congratulating Anwar Hussain & Michael Mancini (Spike).
Award Nominee, October 2024
Our Making it Special nomination for the month of October is Anwar Hussain and Michael Mancini (Spike).
Spike and Anwar were approached by a confused and flustered elderly gentleman who had arrived in his 30 year old Jaguar (a true brand ambassador). The gentleman was visibly upset and in a panic as he was due to meet a long lost family member at a destination that had been misplaced on his hand drawn map.
Anwar ensured the gentleman received some refreshments and reassurance whilst Spike generated a plan.
With no in car navigation and no simple way of guiding the gentlemen to his desired venue Spike jumped in his own car and created a convoy to lead the gentlemen to his appointment on time and in one piece.
Sometimes we have to make a decision on being kind or correct and in this instance Spike and Anwar chose kind.
Well done both!
Andrew Kitney (left), Senior Business Manager, congratulating Sally Gollop.
Award Winner, October 2024
Sally was out collecting a customer’s car for service and she witnessed a serious accident, narrowly avoiding being directly involved.
Despite the fact that the incident occurred on a busy major road and had partially blocked the road, no-one else stopped. Sally provided immediate first aid to the driver of the vehicle hit from behind, who was both physically injured and in a confused shocked state. She ensured that the driver of the second vehicle was not at risk, even though he was unconscious.
She then organised the emergency services, tried to keep the traffic moving, contacted the driver’s wife to explain the situation and remained on site, despite the very inclement weather, until the emergency services arrived and took over.
Her action, whilst not a specific benefit to us as a Company, displayed the ethos of ‘above and beyond’ in the most definitive manner.
Charlotte Diadoo (right), Aftersales Manager, congratulating Cathy Gallagher.
Award Nominee, October 2024
Cathy has gone above and beyond for our clients and colleagues, she has always got a smile on her face and a positive attitude and willingness to go the extra mile like staying late to assist are invaluable assists to our team.
Thank you for your hard work and commitment and for being a all-round team player!
Nick Miernik (right), General Sales Manager, congratulating Emily Osborne.
Award Nominee, October 2024
Hats off to Emily for making it extra special for an elderly Jaguar Client who called into the retailer on the off chance of being able to help.
The client was stressed as there was no service history with his vehicle and it was showing that a service was required, he said there probably wasn’t anything that we could do but would be extremely grateful for any advice we had to offer.
Emily to the rescue! She calmly settled him in the Client Area with refreshments and reassured the gentleman that she would do her best to help. She then patiently went about calling other retailers in order to piece together the service history of the vehicle much to the gentleman’s joy, this was an extremely laborious task which Emily enthusiastically embraced.
On departing a now very happy gentleman left a message with our Reception Team that he wanted the Managing Director to be made aware just how Emily had not only made his day, but her level of customer service was unsurpassable and deserved commendation!
A very well deserved Making It Special Emily well done.
