Sytner JLRS Division
Himaakshi Songra
Jaguar Land Rover South West London
Award Nominee, December 2024
Himaakshi joined the service admin team in September thinking it would be all about job card prep and diary production and filing and learning invoicing…….how wrong this would be!
We closed the Contact Centre and before she knew it she was immersed in phone calls and bookings! Then two of her colleagues were out of the business and Himaakshi was flying solo!
She stayed positive, kept calm and carried on! Bookings continued and she was able to make many customers make plans.
She really did step up and now her colleague is back, she is ready to continue her learning with the team.
Nick Miernik (right), Head of Business, congratulating Christopher Miklos.
Award Nominee, December 2024
Shout out for Chris Miklos who went out of his way to help driver Helena who was delivering a vehicle to us and she was running over to her next pick up due to the extreme weather.
Helena had to catch a bus to the bus station in the city, Chris immediately offered to take her to the station not only to help out but the weather was extremely inclement on that day and Helena would have got soaked through.
Later in the day we received a call from Helena as with this small act of kindness she actually made it on time and wanted to pass on her thanks, in her own words “please pass on my gratitude, I was blown away with the fantastic level of service I received from Chris Miklos, he was a true gent, he went above and beyond with no thought about himself and truly made me feel special”.
Helena went on to say that she works part-time as a DJ for a small radio station in Croydon and she was going to mention Chris on the radio station! Well done Chris.
Roman Zawadzki (right), Head of Sales, congratulating Georgie Farrow.
Award Nominee, December 2024
Georgie created a wonderful event for the sales team, for secret Santa. Georgie made the event so special that she came in on her day off and other sales colleagues also came in on their day off to take part.
Georgie had music, Gregg’s breakfast and juices (laid out beautifully) which she arranged and picked up by herself, games and amazing pressies for the team. Well done Georgie.
Paul Williams (left), Head of Business, congratulating Tom Rookledge.
Jaguar Land Rover Huddersfield
Award Nominee, December 2024
Tom’s dedication to delivering exceptional service shines through in every interaction, earning him the highest number of gold stars and an impeccable 100% customer satisfaction rating for the whole of 2024.
His genuine care, attention to detail, and relentless pursuit of excellence have made a lasting impact on every customer he serves. Whether guiding someone toward their dream car or ensuring a seamless purchasing experience, Tom consistently goes above and beyond.
This recognition reflects not only his outstanding work but also his ability to inspire the team and elevate the dealership’s reputation.
Thank you, Tom, for your unwavering commitment to setting the highest standards of customer care. You truly make our dealership special!
Keep up the fantastic work!
Luke and Sarah Welling ‘The Wellings’
Award Nominee, December 2024
I’d like to nominate both Luke and Sarah Welling for going out of their way to help us make a customer’s experience particularly special this weekend.
Mrs Lou purchased and collected her Pre-Reg Jaguar F-Pace this Saturday without any hitches thanks to their hard work. Whilst the car was being valeted it became apparent there was an issue with the car’s wipers, Luke stopped what he was doing, got the car in immediately and diagnosed/rectified the issue, the customers experience wasn’t impacted as this was all done behind the scenes.
In addition, Mrs Lou opted to purchase the car on Finance, even though it was Sarah’s day off and she was having a Xmas tree delivered, she invoiced (and then reinvoiced) the car for delivery and pay-out.
Without both of their over and above efforts Mrs Lou would never have
Dan Turner (left), Approved Used Sales Manager, congratulating Neal Webb.
Award Nominee, December 2024
Our Making it Special nomination for the month December is Neal Webb.
Neal consistently goes above and beyond for our clients ensuring the client first culture is at the front of every enquiry we take.
Neal went out of his way to make it very special for a lifelong aspirational client who finally managed to achieve his dream car. Neal noticed it was the clients birthday and took it upon himself to create a surprise handover for Mr Dickman and his wife, he had the car magically unveiled including a lovely big birthday bow.
The client left the showroom in floods of tears for all the right reasons.
A dream come true
Well done Neal!
James Hird (left), Service Manager, congratulating Martin Law.
Award Winner, December 2024
A customer collected his new Defender recently, the following evening he broke down on the M1.
The recovery service told the client that they would be taken off the motorway and they would then have to wait for JLR assistance to attend and the customer had his family in the vehicle who had a small child with them.
Martin travelled to the scene to take them a courtesy vehicle then waited and organised for the car to be brought back to site whilst the family drove home safely. He finally returned to site at approximately 7pm with the breakdown lorry.
The client was blown away by how quick we assisted him and could not thank us enough.
Thank you for going the extra mile Martin!
