Sytner JLRS Division
Nick Miernik (left), General Sales Manager, congratulating Tom Sealey.
Award Nominee, March 2024
Tom is certainly a well worthy winner of Making It Special for no less than 3 acts of kindness involving 3 separate clients over the last few weeks and even though to some they may seem little things they were quite time consuming but extremely well received by all the clients involved.
A lady called the retailer with a specific question on how to operate her Evoque and the timed charging. Tom immediately personally Facetimed the client to understand her needs as her time was precious and she cannot easily travel to us. He then did a personalised CITNOW to send to the client detailing every aspect so that the client could utilise this as many times as she needed in feeling comfortable knowing how to understand the charging function. The client was thrilled with this personalisation.
Tom has also reached out to another client who was unsettled during her test drive and learned that the couple were facing an extremely anxious time with their daughter who was in hospital. As their time was precious Tom immediately gave his personal mobile number so that the couple could reach him when it was convenient for them and even stressed it was no problem whatsoever to contact him on an evening or out of business hours. The clients were extremely grateful for this gesture as they were able to work round this difficult time so it was tailored to them. Tom even gave up his day off in order to hand over their new vehicle as it was the only time they could get to the retailer between hospital appointments along with a bouquet of flowers, both clients were touched and are still in touch weeks later.
Lastly, Tom learned that another of his new client’s was an avid fan of Barnsley FC, true Tom style he approached the club and asked if there was any chance of a signed shirt for their number one fan again this was organised in his own time. This shirt was then placed in the rear of the vehicle so when the tailgate was engaged on handover it was there on show for the client who was truly amazed.
So very well done Tom.
Paul Williams (left), Managing Director, congratulating Gill Copley and Holly Hiley.
Jaguar Land Rover Huddersfield
Award Nominee, January 2024
Gill and Holly are the unseen angels at the site and ensure that everyone is kept super clean and tidy in all areas of the site and always with a smile for everyone. Nothing is too much trouble for them and they always go the extra mile; they have both volunteered to be fire marshals and Holly is a first aider.
Recently they have both assisted with helping contractors on site to ensure they haven’t got lost and Paul Williams commented on how welcome they made him feel when he first arrived at Huddersfield.
This is a role that doesn’t get recognised with google reviews or gold stars and should be recognised.
Paul Williams (left), Managing Director, congratulating David Wilde.
Jaguar Land Rover Huddersfield
Award Nominee, February 2024
David was nominated by his Manager John Rogers: for “Making It Special” for this review. His breadth of knowledge on classic Jaguar parts is second to none and he takes it all in his stride. He does not ask for recognition or chase it, he just gets on with the task in hand with minimal fuss and is always willing to help colleagues with their Jaguar enquiries.
David is in early each morning helping to unpack the delivery, splitting the trade and workshop orders and getting the drivers loaded up and on there way, again with no fuss.
Purchased a brand New Evoque in 2022 and just booking it in for its 1 st service. I also recently purchased a 2010 XKR Convertible needing some TLC. I have had fantastic help and support from the parts dept guys especially David. He is very very helpful and i have spent well over £1000 on new parts with him. Well done to all The Parts Dept Team Kind wishes Adrian Griffin
– Adrian Griffin
Paul Williams (left), Managing Director, congratulating Connor Adamson.
Jaguar Land Rover Huddersfield
Award Nominee, March 2024
Connor was nominated by his Manager Charlotte. Connor has provided excellent customer service resulting in a high number of gold star surveys and positive customer reviews on both google and Trustpilot
Connor has made every customer feel special and each handover has been handled with the utmost professionalism and care.
Picked up my new car yesterday and the whole experience was amazing. All the staff were really friendly and helpful, especially Connor who was dealing with the hand over of my car. Even my son commented what a nice guy he was 😊. Everything was explained in detail about how to use the car and it was exactly how I expected, if not a little better! The big reveal was exciting! Thank you so much & I’m absolutely loving my new car! Claire 09/03/2024 14:31Fantastic experience today picking up my new car. Amazing service from Connor Adamson, extremely friendly, professional and knew the vehicle inside out. A great representation of the business!The 'reveal' was a great touch and made the whole process special. Can't fault it and would recommend to all. Anna Hunter19/03/2024 18:16
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Shane Farmer (left), Head of Sales, congratulating Sytner JLR Coventry Sales Admin Team (Sophie Lusk, Lucy Whitehead, Cheryl Fowler).
Award Nominee, March 2024
Our Making it Special nomination for the month of March is the Sales Admin Team.
They are the definition of kindness and a ‘safe place’ for all members of the JLR Coventry sales team. On many occasions I have witnessed acts of kindness and care towards vulnerable members of the team ensuring they have some sound advice, a warm meal or even just an non judgemental ear to share their troubles with. They also have the rare ability to deliver hard truths in a loving and caring manor.
Despite having pressures and issues of their own they always ensure they notice the person that isn’t themselves and as a team they act in a way that leaves the person feeling loved and safe.. in a world full of mental health stigmas and people feeling unable to talk about problems we feel truly grateful and blessed to have a hub of humanity and kindness that everyone can go to when needed.
Well done ladies!
Andy Penn (right), Head of Aftersales, congratulating Hannah Sully.
Award Nominee, February 2024
Our Making it Special nomination for the month of February is Hannah Sully.
Hannah had undertaken some work on a JLR employees vehicle and they could not speak highly enough of Hannah, our Head of Business & Head of Aftersales received an email expressing how delighted they were.
Not only did Hannah delight our client, she also went above and beyond for a colleague that was due to hand a vehicle over on a Saturday when she was working. They discovered an issue with one of the rear windows and she took the keys without question and repaired it.
Well done!
Gary Slater (left), Head of Business, congratulating Vanessa Yan.
Award Nominee, March 2024
Vanessa is our Making It Special nomination for March as she always gets positive feedback from clients, they often describe how she goes above and beyond.
“Today I am collecting my vehicle and I thought it to be the right time to express my full gratitude and absolute pleasure of working with Vanessa Yan throughout the process and her stand out customer service. The entire process from my initial enquiry right through to delivery has been tremendous, I have been blown away at every stage with the attentiveness and personal approach Vanessa has taken to everything we have done, it has been an amazing experience throughout and I have enjoyed every minute of it. I have been kept up to date at every stage, making the experience an absolute joy, fantastic.”
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Craig Allen (right), General Sales Manager, congratulating Dennis Roy.
Award Nominee, March 2024
Dennis sold a vehicle to a customer who had expressed her love for George Clooney.
When it came to the handover Dennis wanted to make it extra special and ordered a life-size cardboard cut out of George Clooney to stand with her new car in the Collection Studio.
She was overwhelmed by the surprise and folded up the cut out and put it in her new car to take home!
She was upset to see her old Range Rover Evoque go as she has loved owning it but we know this special touch will have made her new car experience so much more memorable. Just think of the story she will tell her friends!
Well Done for going the extra mile Dennis!
Luis Ferreira (right), General Sales Manager, congratulating Alex Taylor.
Award Winner, March 2024
Alex Taylor is a dedicated employee, always ready to go the extra mile for his customers. One busy Saturday, Alex had heard the Sales Manager getting ready to go out in a loan car. Alex asked if any help was needed, the manager explained that a customer had been stranded in Asda car park Gillingham with a young child, and their vehicle needed to be recovered and brought back to the dealership as soon as possible.
After getting the loan vehicle, Alex quickly got behind the wheel and drove up to the car park where the stranded customer was waiting. He could see the frustration on their faces, but he reassured them that he was there to help. The customer and their young child were relieved to see him and Alex added the customer to the insurance and stayed with the customer’s vehicle until assistance arrived. The first trailer was not the right one so Alex got dropped off by the AA back to the retailer.
Alex returned with the appropriate trailer and worked closely with the recovery team to safely load the customer’s vehicle.
Alex’s willingness to take on the responsibility of getting a vehicle loan and driving to help the stranded customer showcased his dedication, problem-solving skills, and compassion. He truly exemplified the dealership’s commitment to going the extra mile for their customers, leaving a lasting impression on both the customer and everyone at the dealership.
Glenn Cunnington (right), Head of Business, congratulating Kailum Bolton Wright.
Award Nominee, March 2024
A customer brought his car in for a theft mitigation recall which had only been released the week before.
Whilst the vehicle was on site, Kailum ensured a rear light was also fixed at the same time, rather than needing to return at a future date.
Kailum provided regular updates to the customer whilst he waited in the showroom and the work was completely promptly.
You are a credit to Sytner Stockport, for the professionalism and customer service you provided to me in sorting the rear light out for me. Take a bow for a fantastic job and a very happy service customer. I am sure some do not appreciate the challenges you have but I just wanted to say thank you from me.
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Dave Stott (right), Sales Controller, congratulating Tom Wright.
Award Nominee, March 2024
We have nominated Tom Wright for Making it Special and going out of his way to help a customer. We delivered a new Range Rover on the 28th March to Salim Patel and due to the in-control system being down we were unable to activate prior to delivery. Tom very kindly agreed to go the clients house on Tuesday 2nd April at 4.00pm to try and sort the issue out and try to get the in-control connected. This was a good hour drive away. Tom spent a couple of hours at Mr Patel’s office trying to activate the in-control and eventually managed to get it connected. Tom went out of his way with Mr Patel to show him the system in order to get the very best from the technology. Tom got home just after 8.00pm and for me went above and beyond for our client even though Mr Patel was not one of Tom clients he had sold a car to.
Thank you Tom
Nick Moore (left), General Sales Manager, congratulating Ian Bennion.
Award Nominee, February 2024
We have nominated Ian Bennion, our Car Park Attendant for Making it Special for all his additional hard work during March, with the amount of cars delivered and the site being absolutely jam packed, he still made sure our customers had somewhere to park. Which was no mean feat.
Without him the place would have been impossible for customers to visit us.
Nick Miernik (left), General Sales Manager, congratulating Deborah Keen.
Award Nominee, February 2024
Our lovely Receptionist Debbie is always on hand to help out from covering shifts within her Reception Team, which she juggles between her other role in our Sales Admin Department sometimes resulting in cancelling her own plans in order to help out, as well as all the other little touches that often go overlooked which is why we have nominated her for Making It Special.
In the run up to Easter a family visited the retailer with their little girl to order their new vehicle. Debbie noticed over the few hours that they had been there that the little girl was bored but so patient. Debbie went out of her way to take a colouring book and pencils over with a little Easter Egg the little girl was so thrilled as were her parents.
More recently however, another lovely act of kindness has really stood out in which a very upset client who had experienced a lot of issues with her vehicle was impacted further on entering the retailer, as her Labrador dog couldn’t negotiate the tiles on the show room floor and both became so very distressed. Debbie to the rescue! She knew instantly what to do to calm the dog and the client down by negotiating the way with calmness to the reception area which is carpeted so that the dog could regain its confidence (as well as an offering of doggy treats), she then said she would personally look after her whilst the client was looked after by our fantastic Service Department as well as carrying on with her role on reception. Just a small act of kindness but both dog and owner were extremely grateful and happily on their way home in no time. Well done Debbie!
Mark Bridger (left), Head of Aftersales, congratulating Katie McClean.
Jaguar Land Rover South West London
Award Nominee, February 2024
Katie McLean is our Making It Special nomination for February for taking on the breakdown role with many distressed clients and receiving 10 gold stars in her first month, as well as many other positive comments. Well done Katie!
Adam Cartwright (right), Business Manager, congratulating Mark Newman.
Award Nominee, March 2024
In the week between buying a new Volvo and collection, our customer suffered a heart attack. Upon his return home from hospital, Mark arranged to take the new car over to our customer to do the handover for the family at their home.
He had arranged to spend as much time as needed with them to ensure everyone was comfortable with the new vehicle.
The customer’s wife was overwhelmed and emotional at the level of customer service that Mark had delivered. The family has since told us that they will no longer be buying anything other than Volvo going forward.
Ian Bennett (left), Head of Business, congratulating Sorrel Molloy.
Award Nominee, February 2024
Despite such a difficult month in Service, Sorrel has still managed to get the most promoters (11) and no red flags or passives!!
Such an incredible effort deserves to be rewarded
Mike Tyson (right), Managing Director, congratulating Jade Hudson.
Award Nominee, February 2024
Jade is a valued member of the Used Car Sales Team and consistently receives glowing feedback from her customers.
I would like to compliment Jade Hudson at Sytner Land Rover Sheffield. In my life I have come across sales execs at all levels but Jade Hudson is something quite different.I first dealt with her in November when the lease to my old Discovery Sport was coming to an end and I wanted another one to for a seamless handover, however this wasn't possible due to some admin error with the lease company but we promised Jade that we'd be coming back to her in the new year. We kept our word and called Jade again in January and just like before she was so attentive to our needs and after a few conversations she knew what made us tick and our lifestyle and matched us to the ideal Land Rover.Jade is polite, full of knowledge, knows all the features of the different variant models and above all she is honest which is what customers need when making a pricey purchase. The Sheffield dealership was a bit of a trek for us to collect our new car from but Jade arranged to transport it to Knutsford for us. But, it gets better, Jade herself drove our new car over and met us at Knutsford to take us for a test drive, complete the admin and handover and to top it all off she also left a cute hamper in the boot for us to celebrate our new purchase.From initial enquiry to handover, it was such a personal experience and we cannot thank Jade enough for walking us through the process. She is truly a gifted and genuinely warm person. We have bought direct from dealerships a few times and can say this was by far the best experience we've ever had. Our next purchase will be with Jade Hudson, wherever she is and we will track her down.
– Mrs Giga
Gary Button (right), Head of After Sales, congratulating Richard Pitt.
Award Nominee, February 2024
Richard was chosen quite easily, as he is always there for everyone and when asked to help, his effort and commitment is second to none. Each department appreciates Richard in all he does and more.
Mike Tyson (right), Managing Director, congratulating Helen Rabjohn.
Award Nominee, February 2024
Our regular cleaner was off work for a period of time and there was no cover available. Helen took it upon herself to make sure the Showroom was cleaned to the usual high standard, including all customer areas and toilets etc.
She also made sure that all the kitchens and canteen were clean so that we continued to operate as normal.
No-one prompted her to do this, Helen wanted to make sure that customers weren’t affected in any way.
Thank you for all your efforts Helen
Paul Curtis (left), Head of Aftersales, congratulating Jeremy Lane.
Award Nominee, February 2024
We had a car in the workshop for repair and the client was in a courtesy car.
Jeremy had to call the client to advise the work would take longer than expected and he would need to stay in the courtesy car.
The client advised he had important work documents in his car that he needed to access so he would need to come back in the dealership to collect them.
Jeremy made the decision to take the documents to the client himself on his way home from work, adding over an hour to his usual commute time.
Phil McCaffery (left), Head of Business, congratulating Lee Booth.
Award Nominee, February 2024
Volvo cars Warrington have recently joined the Sytner family, during this time we have been without an Aftersales Manager and our Service Manager is currently not in the business. During this time Lee Booth has continued to lead by example, the following customer quote was sent directly to the Volvo Car UK Managing Director and typifies Lee’s commitment and attitude. Lee is an extremely talented hard worker who is totally committed to his colleagues, customers & brand.
FOR THE ATTENTION OF
– Roy Pizzey
Gary Slater (left), Head of Business, congratulating Mark Carter.
Award Nominee, February 2024
Mark Carter wins this award for many reasons, during this year so far we have had many faults occurring with what is still a relatively new building not to mention the leak in the showroom skylight which felt like it was raining indoors. Mark goes above and beyond, acting quickly not only while he is here but outside of working hours also to ensure that all colleagues have a clean and safe environment in which to work in.
We recently had our Fire Risk Assessment, Insurance audit and H&S review which were fantastic and moving forward in many areas.
Congratulations Mark, thank you for a superb performance
Simon Cheung (left), Used Car Sales Manager, congratulating Nik McGilloway.
Award Winner, February 2024
Nik delivered a brand new RR SV Edition one to one our very loyal clients – Troy Baker. After only 400 miles the car unfortunately developed an issue with the transfer box.
Nik spent several hours (including late evenings & his day off) updating Troy, liaising with JLR to have the car repaired as quickly as possible.
Troy was extremely grateful for all his help, support and “Going above and beyond” to the extent that he emailed Patrick McGillycuddy & Mark Potter who personally contacted Nik to offer their gratitude and congratulations.
Marcus Thank you very much for the call, its very much appreciated. As discussed on the phone the way JLR has handled this so far has been fantastic, the response to sort the issue is second to none. Having had Range Rover products for years I have become so accustomed to them and their refinement I forget what an extraordinary vehicles they really are. On the run up to the RRS SV arriving I had a 510e Autobiography with all the bells and whistles on and sadly sold it towards the end of August in anticipation of the impending arrival which was originally due September, that sadly got delayed from 1 month, without my beloved car, to finally end at 5 months it was during that time my family and I realised just how much we missed it, without doubt the worlds, best SUV brand. And I do not say that statement lightly, during my waiting period for the RRS SV dare I say 'I kissed a few frogs' to see if the grass was any greener as the delays rolled on. Like Goldilocks I tried a few things - Astons DBX707 nice but no family car and very underwhelming if I was to be honest, Lamborghini Urus who wants an Audi in an over priced bulls clothing plus I can't unsee the doors (it has a short front doors v the long rear doors) up close its way more apparent, Bentley Inside is gorgeous, outside well its no looker, but the most surprising of all, the big daddy, the Rolls Royce Cullinan, I test drove the magic carpet ride and frankly was not impressed at all and the sales person was open 'that selling a Cullinan to a New Range Rover driver' is the hardest sell as the differences are minimal except it costs over twice as much! In short what Range Rover has done with its newest lineup from Evoque to Full Fat RR is exceptional and very hard to beat on so many levels. The current problem on my car is a glitch, it can happen regardless of how many processes are in place, a faulty part is a faulty part and it will fail especially if its not visible or testable at manufacture, how its been handled so far is simply amazing, I know the RRS SV is a flagship product that's so new that no one wants a problem out the gates, I get it, but mechanisms can fail I was just the unlucky person to receive 'that' vehicle. Nik McGilloway at Conwy Land Rover has been exceptional, I have never known a salesperson like him, he does not stop at the sale of a car. This last week he has worked every avenue to sort this unfortunate issue, even on his day off and after hours. I have run, owned and worked with business all over the world and never come across a sales guy this committed to his craft, he is absolutely what the JLR brand needs at the coal face and I hope his service to the JLR brand is recognised, because in the world we find ourselves in today it is very rare to find such a committed staff member. I look forward to getting this amazing car back so I can get to grips with it again as its owner and driver, and finally give it the review it deserves through https://www.youtube.com/@DrivenPlus Kind Regards, Troy Baker
– Troy Baker
Paul Williams (right), Managing Director , congratulating Nick Miernik.
Award Nominee, January 2024
Extremely kind gesture of our General Sales Manager – Nick Miernik in helping an elderly gentleman out who lived locally to our retailer. Mr Sutton anxiously called into the retailer on recent Sunday morning as his Land Rover was non-responsive and the alarm was going off. Mr Sutton had no breakdown cover and was very upset. Enter Nick to save the day, whilst our reception team looked after Mr Sutton with refreshments, Nick went to the workshop to collect jump leads and tackle, then he drove Mr Sutton home and set to task to try and start the vehicle firstly by disconnecting the battery to stop the alarm and then jump starting the vehicle which worked. Mr Sutton was extremely grateful, so much so he returned later in the day after completing his shopping with a bottle of wine in appreciation. Lovely touch Nick, it’s the little things that count, well done!
John Taylor (right), Parts Manager, congratulating Mark Larder.
Award Winner, January 2024
Our entire Management Team have nominated Mark Larder, Senior Parts Advisor, for Employee of the Month in January 2024.
There are instances where colleagues go beyond their normal duties and expected responsibilities, however, on this particular occasion Mark went so far beyond what could ever have been expected for a member of staff to do in terms of helping a fellow colleague.
Mark showed a gesture of absolute genuine compassion towards this fellow colleague. Mark went well and truly that extra mile and the sheer acts of kindness and caring he exhibited for another colleague was remarkable.
We feel Mark showed ‘Sytner One team’ to the core: Be honest and give respect, Work together and Listen & contribute.
Mel Vine (left), Customer Experience Manager, congratulating Karen Wood.
Award Nominee, January 2024
Congratulation Karen for being our January’s “Making it Special” nomination.
Karen has kindly stepped up since November 2023 in the absence of a colleague and both learnt the Jaguar warranty progress system and how best to administer it via the JLR Portal. This alone is a challenge, yet Karen’s continued to keep the boat afloat with her day job of our Jaguar Service Administrator in check, still keeping the workshop bookings full and contacting every customer post visit.
Thank you Karen for all your hard work and commitment.
Andy Penn (right), Head of Aftersales, congratulating Harvey Wade.
Award Nominee, January 2024
Our Making it Special nomination for the month of January is Harvey Wade.
Harvey has been instrumental in assisting our newly acquired Sytner businesses with the transition to our group. His one team approach has been impressive and he put together a guide to assist the service teams with step by step instructions of how to close WIPs, job cards and parts orders and reopen using our DMS.
Our colleagues at the new sites could not speak highly enough of Harvey as he has made the whole process easier for everyone with his wealth of knowledge.
Well done!
Josie Tymms (right), Client Experience Manager, congratulating Jen Turner.
Award Nominee, January 2024
Jen has shown amazing One Team spirit over the last few months by helping out her colleagues whenever she is able to. She is such a ray of sunshine to have in the Dealership and always has a smile on her face. We think she deserves this award and so much more.
Rachel Clarke (left), Accounts Manager, congratulating Elisa Bela.
Award Nominee, January 2024
Elisa Bela has been nominated for all her help and support in doing parts verification during the challenges they are having.
Well done Elisa.
Mike Tyson (right), Managing Director, congratulating Glyn Cuffling.
Award Nominee, January 2024
We have been contacted by several customers that Glyn has visited who have gone out of their way to praise him for his professionalism and general good service, he has even found himself on social media being praised for his excellent service.
Well Done Glyn, keep up the good work!
Glyn is a fantastic advert for your company, he was prompt and was a first class technician who not only did what was required, he also gave lost of advice that was very informative on the vehicles security systems (Mr Bailey)Glyn came to the house to install the update, all done quickly and no fuss, excellent service (Mr Wragg)Great service, came to my house to perform the changes so it was all very convenient. Glyn, who came to do the update, was friendly and efficient (Mrs Thorpe)
– Various (see above)
Gary Slater (left), Head of Business, congratulating Philippa Holloway.
Award Nominee, January 2024
A fantastic letter from a client to our Head of Business, thanking him for our fantastic service and fantastic colleagues going above and beyond for our clients
Dear Mr. Slater,I wanted to say thank you to you and your team at JLR Bristol for the professional and friendly way they helped me and my partner, Alison, over the last couple of weeks. Everyone we met, from reception to the service engineer and in particular two people, were great - they could not have been more helpful.We were on our way to Cornwall on Friday 29th December for a long weekend away over New Year. My car broke down at Gordano Services after a 3 hour drive from Reading in torrential rain. The car was lifted to JLR Bristol, and we were in contact with your team to notify them we were on our way. We got there just before 6pm, and the service manager was there to open the back gate. We had separately arranged for my Alison’s son (Jack) to drive her Discovery Sport over to Bristol so that we could continue on our holiday. We had visions of sitting on the kerb side in the dark with a full car load of suitcases piled up waiting for Jack to arrive.Despite it being closing time on Friday night, Philippa arranged for us to sit in the nice warm show room until our son arrived and she provided coffee and snacks. After a preceding fairly stressful few hours, this was truly a very kind and welcome gesture.Once Jack arrived, the service manager allowed him to drive round to the back gate and we swapped all the cases directly from my Jaguar to the Discovery.On departure Philippa was still there and proactively sent us on our way with some bags of refreshments, even though it was by then well beyond 7pm on Friday evening (long after her end of day).Subsequently I was contacted regarding the repairs which were initially expected to be a new alternator and main battery for which I gave the go ahead. A little later Tanya contacted me to say that the second battery would also need to be replaced. However, she then proposed (without me saying anything) to mitigate the cost by forgoing the diagnosis charge, and assigning two hours’ work to the job. Needless to say the cost was still significant, but the fact that she took this pre-emptive action did make things easier.When I got my car back it was cleaned inside and out, and looked fantastic. I had the pleasure of meeting Tanya in person, and Philippa once again.The car is now about 8.5 years old, with 83,000 miles on the clock. I love the car still, and it is the best car I have owned. It was great to get it back good as new.Thank you again to Philippa and Tanya, and also the service manager (sorry I forgot his name, Philippa will know).Best wishes,David Cottam
– Mr Cottam
Richard Vieyra (right), Workshop Controller, congratulating David Pearce.
Jaguar Land Rover South West London
Award Nominee, January 2024
Mr Payne bought his car into us for battery concerns and after a tricky journey with his car since new, we had his car here for over a month trying to resolve the problems and awaiting parts. The Client requested a rejection and his money back but thanks to David Pearce meeting him in the lounge and taking time to go through the repairs and all technical details with Mr Payne, he is now happy to take and keep his I-Pace.
David went above and beyond for Mr Payne even offering his personal email for Mr Payne to use if he had any further questions or queries. Mr Payne was thrilled and has emailed me to say his I-Pace is working as it should and wishes to stay in the car.
In addition to this David has also arranged to assist a long standing client of ours, by completing the theft mitigation update at the clients house. This was David’s idea and the customer is over the moon.
