Sytner JLRS Division
Phil Kendall (right), New Car Sales Manager, congratulating Peter Mock.
Award Nominee, November 2025
Despite facing significant challenges due to a staff shortage, Peter has worked tirelessly—essentially running his department single-handedly. Instead of just ‘getting by,’ he has excelled, delivering fantastic F&I performance and maintaining his usual very high standards. His work ethic during this time has been nothing short of inspiring.
What makes Peter truly deserving of this award, however, is that he didn’t stop at managing his own workload. He has gone above and beyond to train and mentor our new starter, Kathryn Ormondroyd. Even with his own increased responsibilities, he has ensured Kathryn feels supported and integrated into the team, showing true leadership and a commitment to our company’s future growth.
Peter is still giving 110% effort on his AMP despite his hectic work load.
Peter is also tracking to be the No.1 for VIP & Retention for Q4.
Duggie Sarris (left), Head of Aftersales, congratulating Zuber Chaudhry.
Award Nominee, November 2025
Zuber took it upon himself to drive to the lady’s house after work several miles away and spent over an hour and a quarter trying to find them, sadly without success but he had recognised the lady’s concern and wanted to help. He did this without mentioning it to anyone, and really went above and beyond delivering an outstanding service.
She then drove into us the following morning and whilst exiting the car they were located on her roof where they had fallen into the trim. This positive experience led to her enquiring about the purchase of a vehicle and a subsequent conversation with Ellie (Sales Exec).
Great customer service from Zuber who tried to help whilst doing this all in his own time.
Nick Miernik (left), Head of Business, congratulating Samantha Beighton.
Award Nominee, November 2025
Head Office sent an enquiry through from a client’s daughter who had passed away, as the client was a Land Rover fan and he had vehicles from Wakefield, the family had asked if they could hire a vehicle for the funeral procession so that every car would be a Land Rover, Sam asked Nick but at that time it was when the Cyber Attack was on so vehicles were scarce, so it was highly unlikely that we could make it special and offer a vehicle. Sam communicated this to Antonia and there was heartfelt disappointment. Sam kept a close eye on the loan car diary over the next couple of weeks and managed to source a vehicle at short notice as one came available the afternoon of the day before the funeral arranged for it to be valeted ready for collection just a small act of kindness Sam thought, Antonia was overjoyed and sent in a commendation.
As a family we would like to thank you so very much for being so accommodating and understanding about my Fathers Funeral. You went above and beyond which was extremely overwhelming. As funerals go it was a beautiful service and the added touches of the Evoque made it so much more special especially his love for the vehicles. We are eternally grateful for your kindness on such a sad time. Thank you and kindest regards Antonia, Rick and Family x
– Antonia Brear
Shane Farmer (left), Head of Sales, congratulating Kym Kennedy.
Award Nominee, November 2025
Our Making it Special nomination for the month of November is Kym Kennedy.
Kym has been performing on another level since her return to work. Not only has she been driving and growing a Network leading Fleet performance, Kym has also been covering for the Business Management team to help produce a best-in-class performance in November and driving the team into contention for an upper quartile VIP performance too.
We could share several above and beyond moments from Kym but a particular moment that stood out, was when one of our clients was due to arrive at 5.00pm to collect their brand new vehicle but due to an emergency on their farm they couldn’t get to the centre until after 7.00pm. Kym knew the client had an important event they needed to be at the next day and couldn’t attend without the new vehicle. Kym with no hesitation jumped straight on the phone and made arrangements for her little girls to be collected and looked after and put the client’s needs above anyone else’s and made personal sacrifices to ensure she delivered for the client.
Well done Kym and thank you!!!
Anthony Neary (left), Service Manager, congratulating Nichola Floyd.
Award Nominee, November 2025
We have nominated Nichola Floyd as she has gone above and beyond throughout the month of November by processing all of the warranty administration backlog following the JLR cyber-attack. This has required significant amounts of overtime, including weekend work from Nichola to achieve this monumental task. Swift processing of warranty repairs & goodwill payments has enabled both Sales & Service departments provide a seamless experience for our clients minimising the disruption and dissatisfaction that would have otherwise been caused. The front of house teams have delivered amazing client experiences during very challenging times as a result of the support received from Nichola. Employee of the month is a fantastic way of recognising this achievement.
Tasawar Basharat (left), Accountant, congratulating Hayley Palmer.
Jaguar Land Rover South West London
Award Nominee, November 2025
Hayley is our November Making It Special following the amazing customer feedback received below:
I just wanted to share a big thank you to Hayley Palmer, who has been my contact at Sytner for the delivery of my new lease car. I recognise that the nature of an NHS lease is slightly different to the ‘normal’ customer relationship, insofar as I did not specifically choose the dealership, however I can safely say that Hayley has been really helpful throughout, to the extent that if I had had a choice, I would have chosen Sytner!
Despite no doubt dealing with lots of customers who were frustrated by the impact of the JLR hack (and I suspect, not always recognising that JLR and it’s agents were the victim, rather than the perpetrators, of the situation) she has been polite, friendly, responsive and has answered all my questions throughout. Thank you!
Well done Hayley.
I just wanted to share a big thank you to Hayley Palmer, who has been my contact at Sytner for the delivery of my new lease car. I recognise that the nature of an NHS lease is slightly different to the 'normal' customer relationship, insofar as I did not specifically choose the dealership, however I can safely say that Hayley has been really helpful throughout, to the extent that if I had had a choice, I would have chosen Sytner! Despite no doubt dealing with lots of customers who were frustrated by the impact of the JLR hack (and I suspect, not always recognising that JLR and it's agents were the victim, rather than the perpetrators, of the situation) she has been polite, friendly, responsive and has answered all my questions throughout. Thank you!
– Mr Dixon
