Sytner JLRS Division
Frank Kinner (right), Service Reception Manager, congratulating Sadie Chatfield.
Award Nominee, December 2025
Sadie went above and beyond with supporting the Service Department by working Saturdays she wasn’t scheduled to, assisting with breakdowns and assisting with phone calls.
Without her help, the team would have really struggled. So thank you Sadie for being such a massive support in difficult times.
Paul Williams (right), Head of Business, congratulating John Rogers.
Jaguar Land Rover Huddersfield
Award Nominee, December 2025
In September, John warmly welcomed Courtney to the business for work experience from Camphill College in Wakefield, a specialist college for people with additional needs. Courtney, who has autism and a real passion for cars, joined John and the parts team with excitement — and a little shyness at first! Through John’s patience, encouragement, and genuine care, Courtney quickly found her place. Her confidence blossomed, and she became a valued and enthusiastic member of the team, fully embracing the fast-paced, fun, and rewarding nature of the department.
Led by John, the entire team supported Courtney every step of the way, taking pride in teaching her the many aspects of the role. John ensured she had her own uniform and real responsibilities, reinforcing that she wasn’t just on placement — she was truly part of the Sytner family.
Courtney loved her experience so much that, although her funding was due to end in December, it has been extended so she can continue doing the job she loves every Wednesday for the foreseeable future. This speaks volumes about the impact John has had on her and her life.
What makes this even more remarkable is that John does all of this while running a busy parts department, commuting daily from Manchester, and supporting his own family — always with a smile on his face. His dedication, kindness, and willingness to give back to the community make him a truly deserving nominee and an inspiration to us all.
Mike Tyson (middle in photo) (right), Managing Director, congratulating Geoff Meakes & Michael Faulkner.
Award Nominee, December 2025
Late one day a customer called to say he had broken down on the motorway and we quickly organised to have their vehicle recovered and put the customer into a loan vehicle. Due to the police attending, the vehicle was moved before our recovery people could reach him. Michael and Geoff therefore drove to him to take the loan car at 6.30pm so that he could carry on his journey and they finally arrived back at the retailer at 7pm.
They went above and beyond in ensuring the client wasn’t left stranded without transport late in the evening.
Thank you both for your commitment.
Shane Farmer (left), Head of Sales, congratulating Demi Woollaston.
Award Nominee, December 2025
Our Making it Special nomination for December is Demi Woollaston.
Demi has truly gone above and beyond to make a meaningful difference in our community. Her dedication to raising both funds and awareness for those experiencing homelessness has been nothing short of inspiring.
Not only did Demi actively champion the cause during “Mission Christmas”, but she also contributed over £100 of her own money to help fully stock the food bank for the local homeless shelter, ensuring essential supplies were available to those who need them most.
This generous personal contribution speaks volumes about her compassion and commitment.
In addition, Demi volunteered her time at the Salvation Army, where she helped prepare Christmas dinner for people living in temporary accommodation. By doing so, she helped create a moment of warmth, dignity, and care during what can be an especially difficult time of year.
Demi’s selflessness, generosity, and hands-on support truly embody the spirit of making it special. Her actions have had a real and lasting impact, and she should be incredibly proud of the difference she has made.
Well done Demi!
Deon Pienaar (left), Workshop Manager, congratulating Richard Vieyra.
Jaguar Land Rover South West London
Award Nominee, December 2025
Richard was nominated by our sales management team for always being supportive, especially on the weekends to make sure our new and used clients cars are prepped and ready for the handover. He has gone above and beyond for the internal team to ensure everything goes to plan and is pleasure to work with!
Nick Miernik (right), Head of Business, congratulating Deborah Keen.
Award Nominee, December 2025
During an exceptionally busy Monday morning, an elderly customer was left waiting longer than expected due to unforeseen issues, having travelled a long distance early that day. Throughout the morning, Debbie made a point of regularly checking in on him to ensure he was comfortable and informed. When lunchtime arrived, Debbie quietly volunteered to go and purchase the gentleman lunch during her own break, paying for it herself. She did this without telling anyone, not seeking recognition or praise, but simply wanting to look after the customer. The gentleman was incredibly touched by Debbie’s kindness and generosity, and her thoughtful act truly made his day special. Debbie’s compassion and genuine care for others perfectly embody the spirit of the Making It Special Award.
Charlotte Diadoo (right), Aftersales Manager, congratulating May Cook.
Award Nominee, December 2025
Our December Making It Special for Sytner JLR Bristol is May Cook. May demonstrated exceptional commitment to client care when managing a long-standing and sensitive complaint case. The client had been waiting over a year for a replacement door card, which had arrived damaged twice in transit. The situation escalated when the client expressed serious concerns about not being treated fairly.
May took full ownership of the case, contacted the client directly. She proposed an alternative solution by arranging an interior specialist repair rather than waiting a further six months for another part. The repair was completed within 48 hours and fitted to the vehicle.
To ensure the client journey ended positively, May personally delivered the vehicle back to the client after hours, leaving the dealership after 6:30pm and going out of her way to accommodate the client’s commitments.
The client later contacted the dealership to apologise for her earlier reaction, explaining that May made her feel valued and had completely changed her opinion of us. May’s dedication, care, and ownership are a true example of Making It Special
