Sytner JLRS Division
Deon Pienaar (left), Workshop Manager, congratulating Richard Vieyra.
Jaguar Land Rover South West London
Award Nominee, December 2025
Richard was nominated by our sales management team for always being supportive, especially on the weekends to make sure our new and used clients cars are prepped and ready for the handover. He has gone above and beyond for the internal team to ensure everything goes to plan and is pleasure to work with!
Nick Miernik (right), Head of Business, congratulating Deborah Keen.
Award Nominee, December 2025
During an exceptionally busy Monday morning, an elderly customer was left waiting longer than expected due to unforeseen issues, having travelled a long distance early that day. Throughout the morning, Debbie made a point of regularly checking in on him to ensure he was comfortable and informed. When lunchtime arrived, Debbie quietly volunteered to go and purchase the gentleman lunch during her own break, paying for it herself. She did this without telling anyone, not seeking recognition or praise, but simply wanting to look after the customer. The gentleman was incredibly touched by Debbie’s kindness and generosity, and her thoughtful act truly made his day special. Debbie’s compassion and genuine care for others perfectly embody the spirit of the Making It Special Award.
Charlotte Diadoo (right), Aftersales Manager, congratulating May Cook.
Award Nominee, December 2025
Our December Making It Special for Sytner JLR Bristol is May Cook. May demonstrated exceptional commitment to client care when managing a long-standing and sensitive complaint case. The client had been waiting over a year for a replacement door card, which had arrived damaged twice in transit. The situation escalated when the client expressed serious concerns about not being treated fairly.
May took full ownership of the case, contacted the client directly. She proposed an alternative solution by arranging an interior specialist repair rather than waiting a further six months for another part. The repair was completed within 48 hours and fitted to the vehicle.
To ensure the client journey ended positively, May personally delivered the vehicle back to the client after hours, leaving the dealership after 6:30pm and going out of her way to accommodate the client’s commitments.
The client later contacted the dealership to apologise for her earlier reaction, explaining that May made her feel valued and had completely changed her opinion of us. May’s dedication, care, and ownership are a true example of Making It Special
