Sytner JLRS Division
Steve Dance (right), Workshop Manager, congratulating Subham Puri.
Jaguar Land Rover Ascot Service Centre
Award Nominee, March 2025
I wanted to nominate Subham as he consistently goes above and beyond for every customer he interacts with. No matter how complex or challenging the situation, he takes full ownership of problems and works tirelessly to find the best possible resolution.
Subham’s calm, proactive approach and genuine care make a real difference to both our team and our customers, and he absolutely deserves to be recognised for it 😊
Alex Benge (left), General Sales Manager, congratulating Kim Simpson.
Award Nominee, March 2025
Our New Car NPS ranking took an unexpected tumble during Q1 and by the end of February we weren’t just below national average and in the red, but at the bottom of our Divisional league table.
With the Sales team in complete shock and disappointment, Kim took it on herself to work it backwards on just how many promotors (9/10’s) will be required to reach 95% before quarter end and back in the green. It would take “40” more promotor responses within the next four weeks to reach our goal, one that I thought might be a bridge too far!
Kim put up a score board in the dealing den to make it visual and got to work providing the Sales team every day their client contact details and pushed the team to reach out. The surveys started to roll in with amazing comments about individual colleagues, though I still felt it was a massive ask. Even with a week to go we still required a handful of promotors and Kim didn’t stop pressing on, WhatsApp’s lit up my phone over the weekend prior to month end as Kim watched every return and messaged the team!
With only hours to spare on the 31st March we received a grand total of 56 returns for the quarter and reached the 95% goal which was an incredible achievement and although it was a team effort in encouraging clients to take the time to respond it was Kim that drove that final result.
A massive well done and thank you Kim.
Nick Moore (right), General Sales Manager, congratulating Anthony Greenway.
Award Nominee, March 2025
We have nominated Anthony Greenway for employee of the month for March. This was for his outstanding contribution during an exceptionally busy month – Anthony gave up his Friday’s during the month to support the sales staff in many areas, for example, fuelling cars, collecting & delivery cars from offsite depots, constant movement of cars on site ensuring there was order and reducing any risk for potential vehicle damage.
Anthony also arranged the parking of all the new cars that went out for the first few days of March. This massively supported a reduced sales and business manager team allowing them to concentrate on selling and delivering vehicles whilst maintaining an outstanding level of client satisfaction. We finished Q1 at 97% for new car CLP.
Anthony also re-organised the site car parking which aided the efficiency for all the team, speeding up finding vehicles, which in turn improved the performance in Service department with the technician’s hours. Service also finished in an outstanding place for CLP in Q1.
Thank you Anthony.
Mike Tyson (left), Managing Director, congratulating Danyaal Hussain.
Award Nominee, March 2025
Danny has only been a Sales Executive with us for a few months and recently received the following feedback.
For someone so new to the role it’s amazing to hear that Danny is providing the excellent client care we all expect.
Well done Danny.
I recently collected my new Range Rover P400 Autobiography and I wanted to take a moment to commend the outstanding service provided by Danyaal Hussain at Sytner Sheffield. From my initial online enquiry about an Approved Used vehicle, Danny responded promptly and followed up the next day with a conversation to understand my specific requirements. To my surprise, later that same day, he came back with a proposal on a brand-new 2025 vehicle that perfectly met my needs. Behind the scenes, he worked with his Business Managers to structure a competitive deal, including a fair trade-in price for my current vehicle. His dedication, transparency, and attention to detail made the entire process seamless and stress-free. From pre-sales discussions through to after-sales follow-ups, Danny has provided first-class customer service, ensuring that every aspect of my purchase experience was smooth and enjoyable. I truly appreciate his efforts and professionalism. Thank you, Danny, and the team at Sytner Land Rover. I would highly recommend Sytner Land Rover to anyone looking for a new vehicle.
– Chris Kaushal-Bolland
Charles Crossley (right), Head of Sales, congratulating Jordan Passade.
Award Nominee, March 2025
The client had purchased a car as a gift to himself and his partner after working incredibly hard over the last couple of years.
Jordan stayed late at work to meet the client. The client had kept the car a surprise from his partner and told her he had booked a table for dinner at a special restaurant.
The client blindfolded his partner for the journey and brought her into the dealership still blindfolded. When she entered, Jordan pretended to work at the restaurant and took them to their “table”.
She was shown the car under a cover in the handover bay, and she was overjoyed and started to cry. It was great to witness how happy they both were!!
Kevin Coyle (left), Aftersales Manager, congratulating Erin Cross.
Award Nominee, March 2025
Erin, our newest Service Advisor, has made an immediate and significant impact.
Her swift integration into our team and exceptional understanding of our values and business practices have been truly remarkable.
Her outstanding NPS scores are a testament to her genuine passion, care, and deep empathy, suggesting a very bright future with our company and I know Kevin Coyle (Erin’s Aftersales Manager) couldn’t heap enough praise.
Nick Miernik (left), Head of Business, congratulating Suzanne Graham.
Award Nominee, March 2025
A huge shout out to Suzanne Graham our lovely Accounts Assistant here at Wakefield for going out of her way to help the Select Warrington site.
In typical Suzi fashion, always putting other people first, Suzi has recently been supporting Jess at our Warrington site. Jess had relayed to Head Office that Suzi’s input had made a huge difference to them all and how appreciative she was for Suzi’s help.
Well done Suzi for thinking about other colleagues within group, a fabulous Making It Special.
Matt Chipper (left), Head of Aftersales, congratulating Kuram (Sunny) Balkhu.
Jaguar Land Rover South West London
Award Nominee, March 2025
Great Client reviews on Google and he has gone above and beyond to step up to support his colleagues who are new to the Service Advisor role.
Andy Penn (right), Head of Aftersales, congratulating Terry Smith.
Award Nominee, March 2025
Our Making it Special nomination for the month of March is Terry Smith.
A client contacted our Head of Business to express how impressed he was with the professionalism on the day of his booking.
He had been unwell and therefore unable to drive any distance, he was appreciative of the collection service and commented how friendly and courteous Terry was.
This made great reading! It sounds like Terry really made an impact with his kindness and professionalism.
Well done!
