Sytner JLRS Division
Nick Jones (left), Parts Manager, congratulating Gareth Davies.
Award Nominee, May 2025
Since joining our team in March, Gareth has consistently demonstrated an exceptionally high level of performance as Parts Advisor. His dedication, proactive approach, and excellent customer service skills have made a significant positive impact on our department.
Gareth is a valuable asset, and I believe his outstanding contributions make him a deserving candidate for this recognition.
Parts department I can't thank you enough, what I thought was going to be a nightmare actually turned into a first class experience. Every time I called I was treated with courtesy and respect,and I have to mention Gareth who went that extra mile .Many thanks
– Carmel
Beth Tyler-Smith (right), Customer Service Manager, congratulating Bo Tyler-Smith.
Award Nominee, May 2025
We have nominated Bo for going well out of her way by calming a customer down, who was very upset with the loud noise that her wheels were making and she thought they were going to fall off. Bo calmed the customer down, offered her a seat and a drink and then went on to find a Technician to look at the vehicle straight away.
The Technician assessed the vehicle and found that her vehicle required 2 wheel bearings. Bo then went onto source a courtesy vehicle to get the customer mobile, while we carried out the repairs.
Bo is not an Advisor but to own it, solve it, approach helped to turn a very upset customer into a very happy customer. Well done Bo.
Oliver Mann (right), Head of Business, congratulating Claire Bales.
Award Nominee, May 2025
Our Making it Special nomination for the month of May is Claire Bales.
We received some exceptional feedback which was sent to our Divisional Managing Director, Head of Business and Head of Aftersales on how Claire has delivered a fantastic client experience.
Well done Claire!
The feedback speaks for itself:
Good Morning.I am writing to formally commend Claire, your Customer Service Centre Manager, for the outstanding professionalism and excellence she consistently demonstrates.Over the past couple of years, I have brought my car to your service centre on several occasions, and each visit has been made notably better thanks to Claire. She welcomes customers with genuine warmth—always greeting me with a smile and a hot brew—and ensures that I am kept fully informed throughout the duration of any work being carried out. Her approach to communication is thoughtful, timely, and clear.Claire sets the standard for what great customer care should look like. Her ability to build trust and provide reassurance during what can be a stressful experience is exceptional. She represents your brand with integrity and excellence every time, and I have no doubt that she has a similar impact on many others.I want to make clear that I have no relationship with Claire outside of these visits. My commendation is based entirely on my professional experiences at your dealership. As the CEO of a national training centre specialising in Customer Care qualifications, I can confidently say that Claire exemplifies best-in-class service. She is a true asset to Sytner Land Rover and a powerful example of how exceptional customer care should be delivered.Please pass on my sincere thanks and congratulations to Claire for the exemplary service she provides. All the team members have been fantastic from my experience.Well Done Everyone.Yours faithfully,Liam Minehane
– Liam Minehane
Paul Williams (right), Head of Business, congratulating Chris Glew.
Jaguar Land Rover Huddersfield
Award Nominee, May 2025
Our well-deserved Making It Special winner for May is Service Advisor Chris Glew.
Since joining us in March, Chris has made a remarkable impact in the Service Department with his outstanding customer service skills. Out of 22 surveys sent to clients by JLR, Chris received a perfect score, 22 out of 22 with a 10/10 rating! That’s 100% across the board.
On top of that, he’s earned 7 five-star Google reviews and a 5/5 Trustpilot rating. Chris comes to work every day with a smile, always ready to help, and our Reception team has even called him a “Godsend.”
His dedication to clients is unmatched, he goes above and beyond not for recognition, but because he genuinely cares. Congratulations, Chris!
Chan Singh (Left ), New Car Sales Manager, congratulating Thomas Heald.
Award Nominee, May 2025
Mr White was collecting his DEFENDER 130 the day before he went to Edinburgh with his family on holiday. Unfortunately the taxing system went down meaning the clients plans were compromised as he needed a 8 seater vehicle.
Thankfully we managed to tax the car on the Saturday morning. Thomas kindly volunteered his own time to drive to the clients house for 8am to ensure he had his new car for his holiday
Charlotte Diadoo (left), Aftersales Manager, congratulating Callum Sarney.
Award Nominee, May 2025
May’s Making It Special nomination goes to Callum Sarney who had a client that he had been looking after and only wanted to deal with Callum.
The client was unable to collect during the week however Callum offered to come in at the weekend on his day off to meet with the client and go through the work that had been done and answer any questions.
Callum also ensured that the car was presented well for the client and even went over the vehicle himself prior to the client’s arrival.
As you can imagine the Client left very happy!
Steve Dance (right), Workshop Manager, congratulating Kieran Chelcher.
Jaguar Land Rover Ascot Service Centre
Award Nominee, May 2025
Kieran is our Making It Special nomination for May as he received a job from the Workshop Manager which was a very large service which he did not manage to get completed by end of play.
Kieran informed the Workshop Manager where he was at the end of the day and that he would come in on his day off to finish it without me even asking. Kieran turned turn up and finished the job!
Thank you Kieran!
Mike Tyson (right), Managing Director, congratulating Oliver Johnson.
Award Nominee, May 2025
Oliver recently helped a client who had brought their vehicle late on a Friday afternoon and stayed in his own time to ensure the customer could take the car away with him with all issues resolved and without causing any inconvenience to the client. as it was the right thing to do.
The customer was so pleased and sent in the feedback below.
Well Done Oliver, job well done!
I would just like to pass on my sincere thanks and appreciation to Oliver at Land Rover Sheffield. After I requested a parameter on the central locking system of my Discovery L462 be changed (led by information from Land Rover's online handbook), it proved to be the wrong outcome. Returning to the dealership late afternoon Oliver worked to reset the issue well beyond the time he should have left for home. I would have accepted a global reset to factory settings and replaced all my preferences the day after but instead Oliver spent his own time to resolve the issue and changed one parameter without affecting anything else. I have experienced plenty of good service from the Workshop and Service Department at Land Rover Sheffield in the past and Oliver is not only a credit to his profession but an ambassador for the brand and dealership. Great customer service is not about free WiFi, it's about people like Oliver who take pride in their skill and knowledge to resolve issues. That's real
– Ian Shaw
Dil Patel (right), Used Car Sale's Manager, congratulating Jo Marsh.
Award Nominee, May 2025
Jo has worked tirelessly checking our extended warranty claims and after hours of work found we had over £20k, which had not been claimed.
Other aspects of Jo’s hard work
• Finding transport solutions and building a relationship all whilst saving money
• All checking IDT’s Dealer Transfer are correctly costed
• Helps with movement of cars – Saving money on Transport Cost
Nick Miernik (left), Head of Business, congratulating Stuart Murray.
Award Nominee, May 2025
We want to take a moment to give a massive shout-out to Stuart Murray for his incredible commitment and selflessness earlier this week. A brand new customer had been waiting patiently for a key part to arrive for their Range Rover Sport SVR. With the risk of a full vehicle rejection hanging in the balance, Stuart didn’t hesitate to step in and personally deliver the vehicle to Trowbridge, once the repair was completed. Rather than arranging third-party transport, Stuart took it upon himself to ensure the customer received a seamless, worry-free experience. Despite motorway delays, and inclement weather, he stayed calm and professional throughout the journey. Stuart handled the vehicle handover personally, spending time with the customer, answering every question, and making sure they were completely satisfied. Only once the customer was happy did he begin the long, long journey back arriving home after 11pm, without a single complaint during the next working day. This is what true customer service looks like. Thank you, Stuart, for going that extra mile – literally! Your actions not only protected a valuable customer relationship but also represented the very best of who we are as a team.
