Sytner JLRS Division
Paul Williams (right), Head of Business, congratulating Michelle McIntosh.
Jaguar Land Rover Huddersfield
Award Nominee, June 2025
Our well-deserved winner for Making It Special goes to Michelle McIntosh.
Michelle has won this month for simply just being Michelle; we want her to know how much we appreciate her and that her efforts and her kindness does not go un-noticed.
Michelle is well known to everyone as mum, for her naturally loving and caring nature. Her dedication to her clients, continuously going above and beyond to make their experience well-remembered sets a great example for all to follow.
Congratulations Michelle!
Tom Booth & Dave Stott (left), Sales Managers, congratulating Michael Burczak.
Award Nominee, June 2025
We would like to nominate Michael for coming into work on a Saturday at short notice. Our customer was due to come in on Friday for collection but never actually turned up on the day. The customer turned up Saturday morning unannounced and apologised for the lack of contact on Friday. He couldn’t make Friday due to exceptional circumstances so when he turned up Saturday the vehicle was not registered as there was still an outstanding balance to take. Michael very kindly came in and registered the new vehicle, allowing the customer to take delivery for the weekend. Big thank you to Michael for taking time out from his weekend and coming in at such short notice. Thank you and congratulations Michael.
Matt Chipper (right), Head of Aftersales, congratulating Lucy Forde.
Jaguar Land Rover South West London
Award Nominee, June 2025
In her first month as a Service Advisor, Lucy achieved 15 gold star responses in the JLR Survey as well as a number of positive mentions in the google and trust pilot reviews from our clients. Lucys energy and enthusiasm in the role has been infectious and we are seeing the whole teams results improve. Despite leaving the sales department to take on this new role, Lucy has still supported Sales and Clients with their In control set up at handover, showing her true team spirit.
Mike Tyson (right), Managing Director, congratulating Matthew Valentine.
Award Nominee, June 2025
We recently held a Ride & Drive event for pre-selected clients, Matt decided to invite a client who was taking delivery of their new car so they could experience a unique handover which they were delighted with.
Well Done Matt!
We arrived at Thornbridge Hall to collect my sons new car today and what a great day it turned out to be! It began with a warm welcome, coffee/tea/juice and croissants. Finalising the details of the car handover of his new Range Rover Sports A delicious 2 course lunch was served with wine or beers and alcohol free for designated drivers. This was followed by an informative tour of the house with its quirky features and interesting history. Afternoon tea was served a little later, again delicious and plenty for those who were hungry. Soon it was time to say good bye and head for home. Well done Land Rover and team with a special thank you to Matthew who made our experience so pleasurable.
– Mr Shackley
Nick Miernik (left), Head of Business, congratulating Michelle Ryman.
Award Nominee, June 2025
This month’s Making It Special Award goes to Michelle Ryman whose exceptional commitment to customer care turned a potentially negative experience into one of reassurance and professionalism. When a new client found himself in a stressful situation after not receiving a promised call from another retailer, Michelle stepped in and provided a steady, reassuring presence. Despite it being the weekend with no manager on site, Michelle took initiative, liaising with the team remotely to ensure the matter was being addressed—even though it involved an awkward issue following the customer’s lengthy visit to our dealership. What truly stood out was Michelle’s unwavering communication. The client was kept informed throughout, and even on Michelle’s day off, she followed up to ensure the issue had been resolved, showing genuine care and responsibility beyond the call of duty. By staying calm under pressure and putting the customer first, Michelle made a real difference—demonstrating exactly what it means to “make it special.” Congratulations and thank you for your dedication!
