Sytner JLRS Division
Nick Miernik (right), Head of Business, congratulating Samantha Beighton.
Award Nominee, August 2025
This month’s Making It Special goes to someone who truly embodies the spirit of care, generosity, and positivity within our dealership Samantha Beighton.
She is someone who so often goes unnoticed because she’s always putting others first. Day in and day out, she is a constant positive presence and an amazing help across every department. Whether it’s stepping in to support her colleagues, keeping the team motivated, or simply brightening the workplace with her warmth, she always goes the extra mile without ever asking for anything in return.
Her thoughtfulness is shown in the little things that make such a big difference — from the freshly made cakes and famous millionaire’s shortbread, to the dealership favourite: her home made sausage rolls, baked fresh on site after coming in early, just to make sure everyone starts the day with a smile.
What makes this recognition even more special is that the entire sales team nominated her, solely because of the way she looks after them and keeps morale high. On top of that, she regularly receives customer commendations for her outstanding service and kindness — proof that her impact reaches far beyond just our team.
She is the heart of this dealership, a true example of what it means to “make it special,” and we couldn’t be more proud to present this award to her.
Paul Curtis (right), Head of Aftersales, congratulating Michael Taylor.
Award Nominee, August 2025
Michael received 20 VOC survey responses in August, all with positive scoring.
Michael finished August with 100% customer satisfaction.
Duggie Sarris (left), After sales Manager, congratulating Jacky Hannan.
Award Nominee, August 2025
We would like to nominate Jacky Hannan for assisting in pushing the result into Saturday evening. Jacky went over and above for the benefit to the business, Jacky worked through her personal time. Just to announce how we recognise her dedication and appreciation, thank you Jacky.
Paolo Bragalone (left), Sales Manager (New), congratulating Alfy Umar Farook.
Jaguar Land Rover South West London
Award Nominee, August 2025
Alfy is our August nomination following the amazing client feedback received!
Dear Mr. Williams-Linseele, I am writing to express my gratitude and to highlight Mr. Al Fayad Umar Farook’s exceptional dedication and flexibility to ensure customer satisfaction. I initially reached out to Sytner SW to enquire about vehicle availability once I secured a new role within my company permitting repatriation to the UK from Texas USA. I was directed to Alfy who helped shortlist options and made the process of buying a Land Rover straightforward.He demonstrated exceptional dedication and flexibility by accommodating my request to deliver the vehicle to Heathrow Terminal 5 upon our arrival. His timely delivery upon our arrival, prompt communication and efficient handling of the paperwork at the airport significantly eased our transition and onward journey. This was particularly important to me to ensure my wife, and 2 young boys didn’t have unnecessary waiting time between flight and getting on the road, without Alfy’s support we would have incurred at least an additional day of travel, adding to my family’s stress during our repatriation to the UK. Moreover, Alfy's professionalism was evident when he covered the terminal parking fee and declined my offer to pay for his return transportation. Throughout the process Alfy was always courteous and his commitment to customer satisfaction is evident. To summarize, Alfy went above and beyond his roles and responsibilities at Sytner SW, his professionalism and customer-centric approach are commendable and make him an invaluable asset to your organisation. Sincerely Mr Willis
–
Gary Slater (right), Head Of Business, congratulating Lydia Guiver.
Award Winner, August 2025
Lydia consistently goes above and beyond, not only in her role as a Bodyshop Advisor and Estimator, but in how she supports clients and colleagues with positivity, professionalism, and compassion every single day.
Whether it’s helping the Drive Thru team each morning, training new staff with patience and encouragement, or adapting her communication approach to support a deaf client, Lydia embodies what it means to truly make it special.
A recent client shared their appreciation too:
“We wanted to thank you for going ABOVE AND BEYOND… We wish there were more people at JLR with the same work ethic and professional attitude towards customer satisfaction as you have displayed to us. MISSION ACCOMPLISHED!”
One particular moment stood out to the colleague who nominated her:
“A deaf client came into the showroom to drop off their car. Without hesitation, Lydia adapted her approach to ensure the client felt comfortable and fully understood. She communicated clearly and respectfully, showing empathy and professionalism. She even went the extra mile by writing everything down so the client had clarity and peace of mind. It was a small moment that made a big impact and perfectly captured how Lydia always makes every customer feel valued and understood.”
Thank you to Lydia, for the energy, empathy, and excellence you bring to work every day. You make a real difference.
We wanted to thank you for going ABOVE AND BEYOND... We wish there were more people at JLR with the same work ethic and professional attitude towards customer satisfaction as you have displayed to us. MISSION ACCOMPLISHED!
–
Alex Benge (right), General Sales Manager, congratulating Cairan Hudson.
Award Nominee, August 2025
We all can agree that Cairan flies under the radar a bit within in the team, but in a good way. The feedback he receives from customers is always positive and always names him as opposed to ‘the team at JLR Maidstone’.
He also ensures that when there are product quality issues, he owns the problem up until the point he needs assistance from someone else. Always there to help anyone if needed.
I’d attach some of his previous CLP comments however I can’t get in the system but because of those I think he’s a worthy nominee for MIS.
Mike Tyson (right), Managing Director, congratulating Jade Hudson.
Award Nominee, August 2025
Jade recently received outstanding feedback from a very satisfied client who couldn’t praise her enough. The client specifically mentioned the excellent service he received and confirmed he will definitely be purchasing from us/Jade again because of the experience.
Amazing work Jade, your dedication to client satisfaction is making a real impact!
The sales consultant at Sytner Land Rover Sheffield provided outstanding service during the selection, purchase and delivery of our new Discovery Sport. Her knowledge and assistance was excellent from beginning to end and with after sales follow up calls. We will certainly return to the same sales consultant at Sytner Land Rover, Sheffield when we look for our next car.Thank you.
– Trevor Wainwright
. (right), ., congratulating Kirsty Bullimore.
Award Nominee, August 2025
Kirsty consistently receives outstanding feedback from our clients and the comment below is yet another example of the exceptional service she delivers.
Well done Kirsty, fantastic work and well deserved recognition!
I just wanted to pass on some feedback from my latest experience with Sytner Land Rover Sheffield and in particular Kirsty Bullimore, the service advisor who has looked after me. I'm due to travel down to Cornwall on a family holiday this afternoon - on Tuesday on the way home from work an engine warning light appeared on my car (RR Velar) causing great deal of stress a few days before our trip, not knowing how it would be fixed in time.I emailed Kirsty that evening explaining the situation. By 7.30 the following (Wednesday) morning, Kirsty had contacted me and bookedme in that day to have the car diagnosed. I dropped the car off shortly after - the fault was diagnosed, warranty approved, parts ordered and car repaired all within the space of 2 days - I picked up the car this morning ready for our trip later.The service received from Kirsty was fantastic and she is a credit to the dealership. She even went out of her way to get hold of a courtesy car that we could use for the holiday in case ours wasn't ready, which gave us real peace of mind. It's service like this that will guarantee I return to Sytner Sheffield in the future, thank you.
– Nathan Peart
Andrew Meads (left), Parts Manager, congratulating Liam Oldnall.
Award Nominee, August 2025
Our Making it Special nomination for the month of August is Liam Oldnall.
We have received a fantastic 5-star google review from a client saying how professional and helpful Liam was.
This comes off the back of Liam and Darren working for last 3 months with a smaller team.
As they say the proof is the pudding, Liam has taken more calls in the retailer than anyone else this quarter and truly kept the trade and retail side of the department going, beating all our targets! He really is a true star – well done Liam!
Dealt with Liam in parts this afternoon. A company man indeed, professional and helpful.
– Paul Newman
Rosie Curtis (left), Reception Service Manager, congratulating Carl Forde.
Jaguar Land Rover Ascot Service Centre
Award Nominee, August 2025
Carl is our Making It Special nomination for August, we received this nomination from a colleague, which the Ascot Management Team agree and support as it is felt he never says no and always takes everything on with a smile:
‘I would like to nominate Carl the Driver. He is a total legend, always helps, Carl gets in early to open up and he moves all the loan cars.
He always thinks one step head i.e the need of a loan car for JLR training, he will fuel it for you before even asking him. Just a complete unsung hero!’
Paul Smith (left), Head of Business, congratulating Steven Kaye.
Jaguar Land Rover Huddersfield
Award Nominee, August 2025
Steven Kaye has been awarded August’s Making It Special.
Steven has won this month for many reasons; it is a pleasure to work with him.
Steve is not only in the 200 hours club, having worked over two hundred hours already, but has also put in extra hard work lately, by staying late, past close, to go above and beyond for a customer after a car arriving late and the customer needing it within a very short space of time. Steven stayed behind without being asked to receive the car and to carry out the work himself, making sure our customer had their car back in time for their holiday.
Steven also has been able to demonstrate exceptional knowledge and skills in his field, by completing 9.5 hours work in 3.5 hours, whilst still maintaining such high levels of standards in the work he has done, proving we only have the best Technicians working here at Sytner JLR.
Well done, Steve, very well deserved.
