Sytner JLRS Division
Dave Poole (left), Parts Manager, congratulating Izzabella Bedford.
Award Nominee, September 2025
Izzie Bedford is our Making It Special this September for Sytner JLR Bristol.
With all the ongoing issues surrounding JLR and parts supply, Izzie has taken it upon herself to source as many parts as possible from other dealers, which has, in turn, allowed the workshop to keep fixing clients’ cars and keep them mobile.
Her commitment and dedication to the task has been a massive help to both the business and our clients.
Yes, the company credit card and BACS payments have taken a bit of a battering – but without Izzie’s hard work, a lot of cars would still be parked up on site.
Well done Izzie, for going above and beyond!
Jason Emanuel (left), Managing Director, congratulating Jane Dunsombe.
Award Nominee, September 2025
Since the middle of the year Jane has been covering a couple of roles. In addition to her normal day to day duties she has worked additional hours (without complaint!) to successfully execute numerous HR duties from new starter inductions to daily Team admin support as well as covering reception calls due to short staff shortage. This has allowed key managers to continue to focus on the challenges we have faced in September due to the cyber-attack. Whilst taking on the extra duties Jane has continued to successfully fulfil her role.
Thank you, Jane, for your help and support over the last few months for your committed work ethic and team support, it is very much appreciated from all the team
Mike Tyson (right), Managing Director, congratulating Conrad Humphrey.
Award Nominee, September 2025
A customer called our Client Service Manager to express her gratitude for the assistance she received from Conrad during her visit.
I cannot sing your praises enough for your help and assistance yesterday. My husband has dementia and I don't fully understand his Land Rover and needed help with the seats. The care and attention Conrad showed me is the best customer service I have ever received and reduced me to tears. Conrad was also very charming! Thank you for everything
– Mrs Shaw
Roman Zawadzki (left), Head of Sales, congratulating Kelly Thompson.
Award Nominee, September 2025
Kelly worked most weekends and many evenings in September to navigate the workarounds due to the JLR cyber attack. Kelly sacrificed her own time to ensure clients could pick up their cars. Its fair to say at many points it was quite stressful and Kelly liaised with other retailers, kept the team informed and got the job done.
Paul Williams (right), Head of Business, congratulating Lewis Daniels.
Jaguar Land Rover Huddersfield
Award Nominee, September 2025
I am proud to nominate Lewis Daniels for the “Making It Special” award.
Lewis consistently goes above and beyond, but one recent example truly captures what this award is all about.
A customer had just purchased their new car but was about to head off on holiday, with one crucial step outstanding — the mandatory driving licence check. Without it, their vehicle couldn’t be prepared in time.
Lewis had already dedicated his afternoon to ensuring the customer’s purchase journey was smooth and enjoyable. But when it became clear the licence check couldn’t be completed in-store before the holiday, he refused to let this become a setback. Instead, at 7 pm that same evening, Lewis personally drove to the customer’s home to carry out the check.
Thanks to his commitment, the check was finalised in time, the vehicle was prepared while the customer was away, and it was seamlessly delivered to their daughter — ensuring everything was ready and stress-free. What could easily have been a frustrating and inconvenient situation was transformed into a moment of genuine delight for the whole family.
Lewis’s dedication, professionalism, and personal touch turned a potential obstacle into a story the customer will remember for all the right reasons. His actions are the perfect example of “Making It Special” at JLR Huddersfield.
