Sytner JLRS Division
Oliver Mann (left), Head of Business, congratulating Sharyn Edwards.
Award Nominee, September 2025
Our Making it Special nomination for the month of September is Sharyn Edwards.
Sharyn is our Showroom Host and continually delights clients, she has had an incredible 143 Google reviews up until the 1st September in 2025, where they have named Sharyn specifically for her great customer service skills and how she has made their time waiting in our client area a real pleasure.
Well done and thank you Sharyn!
Laura Barley (right), Financial Controller, congratulating Karen Woolls.
Jaguar Land Rover Ascot Service Centre
Award Nominee, September 2025
I am nominating Karen for “Making It Special” this month because she truly goes above and beyond in everything she does. Her recent Health & Safety audit score was overall 97% which was outstanding! Karen is an absolute credit to the team. She is always approachable, supportive and willing to lend a hand wherever she’ is needed.
She regularly shows real commitment and teamwork. Her positive attitude and reliability make a huge difference and her contributions never go unnoticed. Karen consistently embodies our values and makes the workplace better for everyone around her.
Her hard work, flexibility and enthusiasm are deeply appreciated and she truly deserves recognition for the special impact she continues to make every day.
Nick Miernik (right), Head of Business, congratulating Ella Middleton.
Award Nominee, September 2025
At the heart of great service lies genuine care and Ella, our new Service Advisor, proved that in the most heartfelt way.
Recently, one of Ella’s customers came in under difficult circumstances. The customer had shared that their mum wasn’t well, and Ella, being the thoughtful and compassionate person she is, remembered.
On her day off, Ella could have been resting or spending time for herself. Instead, she chose to come in just to make sure the customer felt looked after. Not only did she give up her personal time, but she also went out of her way to personally purchase flowers as a small but deeply meaningful gesture of support.
It wasn’t part of her job description it was pure kindness. Ella showed us what Making It Special means seeing the person beyond the customer, caring enough to act, and making a difference that lasts far beyond the service desk.
Thank you, Ella, for reminding us that it’s the little things done with great heart that make all the difference.
Bryan Monk (right), Head of Sales, congratulating Zaman Malik.
Jaguar Land Rover South West London
Award Nominee, September 2025
Zaman is our Making It Special nomination for September as a client had purchased an approved used vehicle that they needed for their summer holiday, the vehicle was at our Stockport store and had to be transported down to us.
At the last moment our transport company let us know and couldn’t collect the vehicle before the clients holiday. Zaman himself drove up to Stockport and collected the vehicle and didn’t get home until midnight, the next day the client collected this vehicle and was very happy.
Dave Poole (left), Parts Manager, congratulating Izzabella Bedford.
Award Nominee, September 2025
Izzie Bedford is our Making It Special this September for Sytner JLR Bristol.
With all the ongoing issues surrounding JLR and parts supply, Izzie has taken it upon herself to source as many parts as possible from other dealers, which has, in turn, allowed the workshop to keep fixing clients’ cars and keep them mobile.
Her commitment and dedication to the task has been a massive help to both the business and our clients.
Yes, the company credit card and BACS payments have taken a bit of a battering – but without Izzie’s hard work, a lot of cars would still be parked up on site.
Well done Izzie, for going above and beyond!
Jason Emanuel (left), Managing Director, congratulating Jane Dunsombe.
Award Nominee, September 2025
Since the middle of the year Jane has been covering a couple of roles. In addition to her normal day to day duties she has worked additional hours (without complaint!) to successfully execute numerous HR duties from new starter inductions to daily Team admin support as well as covering reception calls due to short staff shortage. This has allowed key managers to continue to focus on the challenges we have faced in September due to the cyber-attack. Whilst taking on the extra duties Jane has continued to successfully fulfil her role.
Thank you, Jane, for your help and support over the last few months for your committed work ethic and team support, it is very much appreciated from all the team
Mike Tyson (right), Managing Director, congratulating Conrad Humphrey.
Award Nominee, September 2025
A customer called our Client Service Manager to express her gratitude for the assistance she received from Conrad during her visit.
I cannot sing your praises enough for your help and assistance yesterday. My husband has dementia and I don't fully understand his Land Rover and needed help with the seats. The care and attention Conrad showed me is the best customer service I have ever received and reduced me to tears. Conrad was also very charming! Thank you for everything
– Mrs Shaw
Roman Zawadzki (left), Head of Sales, congratulating Kelly Thompson.
Award Nominee, September 2025
Kelly worked most weekends and many evenings in September to navigate the workarounds due to the JLR cyber attack. Kelly sacrificed her own time to ensure clients could pick up their cars. Its fair to say at many points it was quite stressful and Kelly liaised with other retailers, kept the team informed and got the job done.
Paul Williams (right), Head of Business, congratulating Lewis Daniels.
Jaguar Land Rover Huddersfield
Award Nominee, September 2025
I am proud to nominate Lewis Daniels for the “Making It Special” award.
Lewis consistently goes above and beyond, but one recent example truly captures what this award is all about.
A customer had just purchased their new car but was about to head off on holiday, with one crucial step outstanding — the mandatory driving licence check. Without it, their vehicle couldn’t be prepared in time.
Lewis had already dedicated his afternoon to ensuring the customer’s purchase journey was smooth and enjoyable. But when it became clear the licence check couldn’t be completed in-store before the holiday, he refused to let this become a setback. Instead, at 7 pm that same evening, Lewis personally drove to the customer’s home to carry out the check.
Thanks to his commitment, the check was finalised in time, the vehicle was prepared while the customer was away, and it was seamlessly delivered to their daughter — ensuring everything was ready and stress-free. What could easily have been a frustrating and inconvenient situation was transformed into a moment of genuine delight for the whole family.
Lewis’s dedication, professionalism, and personal touch turned a potential obstacle into a story the customer will remember for all the right reasons. His actions are the perfect example of “Making It Special” at JLR Huddersfield.
