Sytner JLRS Division
Frank Szabo (right), Parts manager, congratulating James Ham.
Jaguar Land Rover Ascot Service Centre
Award Nominee, April 2025
The reason I would like to nominate James for April’s Making It Special is his never ‘say no’ attitude when asked to help out.
Last month on couple of occasions he stayed late after his contractual hours to help deliver parts crucial to customers and this was very positively received in the spirit of ‘Making it Special’!
Philip Evans
Award Nominee, April 2025
Mr Robertson was in Newport Wales working but resided in Perthshire Scotland. He showed an interest in a Jaguar E-PACE we had but admitted his schedule, home address and availability made it near impossible to complete the sale.
With almost no notice and no prompting whatsoever Phil stayed on late to discuss options, video the car and reassure Mr Robertson that we could meet his requirement. Phil also then delivered his new car after hours, drove the PX home and walked the customer through the process on by far, the busiest day of the month.
An outstanding effort made that stood JLR Bristol head and shoulders above the other retailers Mr Robertson had spoken to previously.
Well done Phil.
Mike Tyson (right), Managing Director, congratulating Ellie Cotterill.
Award Nominee, April 2025
A client recently sent Ellie a thank you card expressing their appreciation for the service they have received with a gift card to have a meal as a thank you.
The clients own 3 Land Rover vehicles and have now committed to using us for all their requirements based on the service they have received from Ellie, this means they will drive past 5 other retailers to get to us which is high praise indeed.
Well Done Ellie, fantastic feedback!
Thank you so much for all your help with Top Class Service, we really appreciate you.Kind regards
– Mr & Mrs Shepherd
Roman Zawadzki (right), Head of Sales, congratulating Philip Copeman.
Award Nominee, April 2025
Earlier this month, Phil demonstrated exceptional dedication and compassion when he received a call from a client, Mrs Rebecca Overton, just 15 minutes after closing. Mrs Overton had unfortunately broken down in a retail park only an hour after collecting her vehicle from our service department. Despite being outside of his working hours, Phil took complete ownership of the situation. He personally drove out a loan vehicle to Mrs Overton, allowing her to continue her journey with peace of mind. He then secured her own vehicle and brought it back to the retailer safely. His timely and caring actions turned a disappointed customer into one who was sincerely appreciative of the support she received.
The story doesn’t end there. Later that same week, Mrs Overton was involved in a serious accident at home, where she was hospitalised after being kicked by one of her horses. Upon hearing the news, Phil went the extra mile yet again—he reached out to check in on her and thoughtfully arranged for flowers to be sent, showing genuine care and kindness beyond the standard expectations of the role.
Nick Miernik (left), Head of Business , congratulating Matthew Summersgill.
Award Nominee, April 2025
Matthew Summersgill really did make it special at Land Rover Wakefield during April he stepped into the Workshop Office not as part of a long-planned schedule, but at short notice, covering for holiday absences within the Service Department. The situation wasn’t ideal. The team were already stretched thin, with a reduced number of Technicians and a growing list of vehicles needing attention. Matthew took control and brought with him a sense of clarity and calm. He quickly got to work, streamlining communications and making sure every Service Advisor was kept informed. Questions were answered before they had to be asked. Updates flowed without delay. Despite the challenges, an understaffed team and a busy schedule Matthew’s commitment didn’t waver and by the end of the day he had made a real impact, so much so that every Service Advisor and our Reception Team nominated him for Making It Special.
That Thursday may have started like just another hectic day, but thanks to Matthew, it ended with progress, teamwork, and a Workshop that ran better than anyone expected and for that, he truly deserves recognition.
Shane Farmer (left), Head of Sales, congratulating Leanne Richards.
Award Nominee, April 2025
Our Making it Special nomination for the month of April is Leanne Richards.
Leanne has dedicated 1000’s of hours of her own time over the years volunteering with her local charity and care home supporting our heroes of yesterday, she spends her evenings sitting and listening to the elderly who don’t have the luxury of friends or family to make them feel the basic human privilege of being loved and valued.
Recently Leanne went 26.2 miles further and raised nearly £3,000 for her local elderly charity by taking part in the London marathon as well as the extensive training and personal sacrifices this takes up, she also spent any spare time she had creating bake sales and touting her charity to anyone who would listen.
We are extremely proud to have someone with Leanne’s kindness and caring personality within our JLR Family.
Well done and thank you!!
Charles Crossley (right), Head of Sales, congratulating Neill Webster.
Award Nominee, April 2025
Whenever the sun is shining, Neill uses his own money to go to the supermarket and buy ice creams and ice lollies.
Neill then walks around the dealership, sharing them with all colleagues.
