Sytner JLRS Division
Phil Kendall (right), New Car Sales Manager, congratulating Peter Mock.
Award Nominee, November 2025
Despite facing significant challenges due to a staff shortage, Peter has worked tirelessly—essentially running his department single-handedly. Instead of just ‘getting by,’ he has excelled, delivering fantastic F&I performance and maintaining his usual very high standards. His work ethic during this time has been nothing short of inspiring.
What makes Peter truly deserving of this award, however, is that he didn’t stop at managing his own workload. He has gone above and beyond to train and mentor our new starter, Kathryn Ormondroyd. Even with his own increased responsibilities, he has ensured Kathryn feels supported and integrated into the team, showing true leadership and a commitment to our company’s future growth.
Peter is still giving 110% effort on his AMP despite his hectic work load.
Peter is also tracking to be the No.1 for VIP & Retention for Q4.
Duggie Sarris (left), Head of Aftersales, congratulating Zuber Chaudhry.
Award Nominee, November 2025
Zuber took it upon himself to drive to the lady’s house after work several miles away and spent over an hour and a quarter trying to find them, sadly without success but he had recognised the lady’s concern and wanted to help. He did this without mentioning it to anyone, and really went above and beyond delivering an outstanding service.
She then drove into us the following morning and whilst exiting the car they were located on her roof where they had fallen into the trim. This positive experience led to her enquiring about the purchase of a vehicle and a subsequent conversation with Ellie (Sales Exec).
Great customer service from Zuber who tried to help whilst doing this all in his own time.
Nick Miernik (left), Head of Business, congratulating Samantha Beighton.
Award Nominee, November 2025
Head Office sent an enquiry through from a client’s daughter who had passed away, as the client was a Land Rover fan and he had vehicles from Wakefield, the family had asked if they could hire a vehicle for the funeral procession so that every car would be a Land Rover, Sam asked Nick but at that time it was when the Cyber Attack was on so vehicles were scarce, so it was highly unlikely that we could make it special and offer a vehicle. Sam communicated this to Antonia and there was heartfelt disappointment. Sam kept a close eye on the loan car diary over the next couple of weeks and managed to source a vehicle at short notice as one came available the afternoon of the day before the funeral arranged for it to be valeted ready for collection just a small act of kindness Sam thought, Antonia was overjoyed and sent in a commendation.
As a family we would like to thank you so very much for being so accommodating and understanding about my Fathers Funeral. You went above and beyond which was extremely overwhelming. As funerals go it was a beautiful service and the added touches of the Evoque made it so much more special especially his love for the vehicles. We are eternally grateful for your kindness on such a sad time. Thank you and kindest regards Antonia, Rick and Family x
– Antonia Brear
Shane Farmer (left), Head of Sales, congratulating Kym Kennedy.
Award Nominee, November 2025
Our Making it Special nomination for the month of November is Kym Kennedy.
Kym has been performing on another level since her return to work. Not only has she been driving and growing a Network leading Fleet performance, Kym has also been covering for the Business Management team to help produce a best-in-class performance in November and driving the team into contention for an upper quartile VIP performance too.
We could share several above and beyond moments from Kym but a particular moment that stood out, was when one of our clients was due to arrive at 5.00pm to collect their brand new vehicle but due to an emergency on their farm they couldn’t get to the centre until after 7.00pm. Kym knew the client had an important event they needed to be at the next day and couldn’t attend without the new vehicle. Kym with no hesitation jumped straight on the phone and made arrangements for her little girls to be collected and looked after and put the client’s needs above anyone else’s and made personal sacrifices to ensure she delivered for the client.
Well done Kym and thank you!!!
Anthony Neary (left), Service Manager, congratulating Nichola Floyd.
Award Nominee, November 2025
We have nominated Nichola Floyd as she has gone above and beyond throughout the month of November by processing all of the warranty administration backlog following the JLR cyber-attack. This has required significant amounts of overtime, including weekend work from Nichola to achieve this monumental task. Swift processing of warranty repairs & goodwill payments has enabled both Sales & Service departments provide a seamless experience for our clients minimising the disruption and dissatisfaction that would have otherwise been caused. The front of house teams have delivered amazing client experiences during very challenging times as a result of the support received from Nichola. Employee of the month is a fantastic way of recognising this achievement.
Tasawar Basharat (left), Accountant, congratulating Hayley Palmer.
Jaguar Land Rover South West London
Award Nominee, November 2025
Hayley is our November Making It Special following the amazing customer feedback received below:
I just wanted to share a big thank you to Hayley Palmer, who has been my contact at Sytner for the delivery of my new lease car. I recognise that the nature of an NHS lease is slightly different to the ‘normal’ customer relationship, insofar as I did not specifically choose the dealership, however I can safely say that Hayley has been really helpful throughout, to the extent that if I had had a choice, I would have chosen Sytner!
Despite no doubt dealing with lots of customers who were frustrated by the impact of the JLR hack (and I suspect, not always recognising that JLR and it’s agents were the victim, rather than the perpetrators, of the situation) she has been polite, friendly, responsive and has answered all my questions throughout. Thank you!
Well done Hayley.
I just wanted to share a big thank you to Hayley Palmer, who has been my contact at Sytner for the delivery of my new lease car. I recognise that the nature of an NHS lease is slightly different to the 'normal' customer relationship, insofar as I did not specifically choose the dealership, however I can safely say that Hayley has been really helpful throughout, to the extent that if I had had a choice, I would have chosen Sytner! Despite no doubt dealing with lots of customers who were frustrated by the impact of the JLR hack (and I suspect, not always recognising that JLR and it's agents were the victim, rather than the perpetrators, of the situation) she has been polite, friendly, responsive and has answered all my questions throughout. Thank you!
– Mr Dixon
Anthony Neary (right), Service Manager, congratulating Mark Sherratt.
Award Nominee, October 2025
We would like to nominate Mark Sherratt for Employee of the Month for October in recognition of his outstanding commitment to looking after our customers—particularly one customer who had been experiencing numerous, ongoing issues with their vehicle.
The customer expressed sincere gratitude to both Mark and the Knutsford team for their dedication and support in getting the situation resolved. Mark has been absolutely brilliant throughout. He took the time to talk the customer through all the registered faults and explained the work carried out by both Edinburgh and Knutsford in a way that was clear and reassuring. The customer shared that they learned more from two phone conversations with Mark than in the previous five months.
Mark’s technical expertise, professionalism, and excellent communication have been instrumental in rebuilding the customer’s confidence in their vehicle. His ownership of the situation and his ability to articulate both the problems and the solutions provided genuine reassurance and helped the customer develop a greater understanding—and even empathy—towards the previous dealer’s challenges. This case is an excellent example of Mark’s dedication, technical ability, and customer-first approach. His actions not only resolved a complex and frustrating situation but also restored the customer’s confidence in both the vehicle and our brand.
For these reasons, I believe Mark is truly deserving of recognition as Employee of the Month.
Charlotte Diadoo (left), Aftersales Manager, congratulating Dylan Keane and Tayler Hale.
Award Nominee, October 2025
Our October nomination went above and beyond to deliver an exceptional experience for our clients. When our valeters went home for the day, they took it upon themselves to step into the valet bay and personally clean our clients vehicles. This was in the cold, rain and still in their uniforms. Their dedication and teamwork ensured every car was spotless and ready for collection, ensuring we maintain the high standards our clients expect from Sytner JLR Bristol.
This initiative perfectly reflects our “Making It Special” ethos. Going above and beyond, putting clients first, taking pride in every detail and going the extra mile to make sure each customer leaves with a lasting positive impression.
Paul Williams (right), Head of Business, congratulating Megan Askham.
Jaguar Land Rover Huddersfield
Award Nominee, October 2025
We’re delighted to announce that our Making It Special winner for October is Megan Askham, our amazing Sales Administrator!
Megan was nominated for going above and beyond in her commitment to customer care — she came in on her day off to make sure a customer could collect their car on a Sunday. This act of dedication perfectly captures what Making It Special is all about: putting our customers first and ensuring their experience is smooth and memorable.
Thank you, Megan, for your outstanding commitment and for always bringing such positivity and care to the team. You truly make it special! 🌟👏
Please join us in congratulating Megan on this well-deserved recognition!
Below is the nomination made by Craig Poulter:
“ I would like to nominate Megan Askham for the Making It Special Award. Despite it being her day off, Megan came in on a Saturday to ensure a car was invoiced for a customer who had been unable to speak with us during the week due to their busy schedule. The customer got in touch on Saturday wanting to collect the car on Sunday – something that is usually not possible. However, thanks to the teamwork of everyone involved and Megan’s dedication, we were able to make it happen. During a time when the business is facing the challenges of a cyber-attack, Megan demonstrated great commitment by working with the limited systems we have to continue delivering excellent service and keeping our customers happy.”
Nick Miernik (left), Head of Business, congratulating Michelle Ryman.
Award Nominee, October 2025
This month’s Making It Special recognition goes to Michelle, our wonderful Head Receptionist, for a truly thoughtful and heartfelt act of service. Michelle discovered that one of our long standing and loyal clients Mr and Mrs Woodhead were celebrating their 60th Diamond Wedding Anniversary an incredibly special milestone. Taking it upon herself, and in her own time, Michelle arranged for a personalised card and a beautiful bouquet of flowers to be delivered to their home to mark the occasion after contacting their son to find out when the special event was and to ensure they were at home. This gesture went far beyond what was expected and demonstrated her genuine care, compassion, and commitment to making our clients feel valued. Michelle’s actions perfectly reflect our values and the warm, personal touch that sets us apart. Thank you, Michelle, for going above and beyond and for making such a meaningful difference.
Paul Curtis (left), Head of Aftersales, congratulating Steve Lodge.
Award Nominee, October 2025
Steve has been nominated for Making It Special by a number of colleagues across the business, both in Aftersales and Sales.
Steve consistently has a “can do” attitude and nothing is too much hard work for him. Steve wants to help wherever possible and always seems to be one step ahead of what needs doing.
A true asset to the Stockport team.
Steve Norton (right), Aftersales Manager, congratulating Paul Shepherd.
Award Nominee, October 2025
Paul is one of the unsung heroes of our JLR operation in Maidstone. He has been a stalwart of the Jaguar business for many years, quietly managing the Jaguar warranty account with aplomb as well as providing seamless cover for Steve, when his absence causes him to be away from the day to day running of the workshop.
In the last few months, he has stepped in to cover the Land Rover warranty account to and has managed this as conscientiously as his Jaguar account. To top it off, through the chaos of the past two months, he has maintained control of the warranty accounts and has managed in the space of just two weeks to input ALL of the JLR claims accumulated over this period of system loss.
Sometimes, Making it Special isn’t as obvious as other times, but his quiet, focused dedication and his demonstration of the commitment to ‘getting it done’ deserves recognition and the whole Management team applaud him for this.
Tony Cadorna (left), Parts Manager, congratulating Philip Wong.
Jaguar Land Rover South West London
Award Nominee, October 2025
In short Philip was super when we had the JLR cyber issue in September. I was on holiday for a few weeks but also out of the business for a few days.
Even though we were unable to order parts from JLR, Phil came in early, every day to lead the team and get a head start in sourcing parts from just about anywhere and anyone, from Sytner group, our competitors and even Britpart.
This translated in supporting our workshop almost achieving best ever. For a month where most of our rivals closed their doors, it’s admirable.
His work ethic, commitment, and determination to keep improving the department and Aftersales as a whole is first class.
He is extremely proactive, he emails a list of parts that arrives daily to our service colleague’s and works control, so they have full visibility, of what parts and for which customer have arrived, helping them plan and prioritise each job. On the flipside, he regularly checks our workshop orders and send a reminder of ageing parts order, prompting our service team to make a reservation for customers. He personally, takes our Bodyshop parts orders around contributing to their productivity and efficiency.
Hence the reason why Philip got our recommendation.
Mike Tyson (right), Managing Director, congratulating Kerry Sykes.
Award Nominee, October 2025
We recently received a 5 star Google review from a client who Kerry had spoken to and left such an impression on him that he left a positive review.
Kerry is always willing to go the extra mile for our clients. Her kindness, warmth, and professionalism shine through in everything she does making her so deserving of this nomination.
As an older gentleman I am sadly not as adventurous as I used to be. My
– Barry Jones
Shane Farmer (left), Head of Sales, congratulating Poppy Fisher.
Award Nominee, October 2025
Our Making it Special nomination for the month of October is Poppy Fisher.
Poppy, your continuous effort and willingness to go above and beyond for every client truly shines. You bring heart, creativity, and passion to everything you do — and it makes all the difference. Thank you for turning good service into an unforgettable experience.
A recent Trustpilot review highlights the impression you make on our clients.
Well done!
My experience with this retailer has been remarkable. Despite a difficult situation before picking up my brand new vehicle the staff were super attentive and accommodating. A special mention to Poppy Fisher a key sales executive in the team who spent a number of months responding to my enquiries before ordering a vehicle and being super attentive during handover to all my needs. She is a credit to the retailer and group itself.
– AK
Duggie Sarris (right), Head of Aftersales, congratulating Sadie Chatfield.
Award Nominee, October 2025
Sadie came in on her day off to cover our other Driver as he has been unwell. Sadie also did a late drop due to a customer issue and returned back at 7pm. She has been super helpful this month and gone above and beyond several times. Coming in early to sort loan cars and finishing late to look after customers. Sadie is a person who is always willing to help the customers and members of staff anytime even without be asked.
Thank you Sadie you are such a kind, thoughtful and considerate lady and we appreciate your kindness.
