Paul Williams (right), Head of Business, congratulating Adele Bryant.

Adele Bryant

Jaguar Land Rover Huddersfield

Award Nominee, October 2024

This month’s Making It Special goes to Adele Bryant who gave a truly outstanding service and experience to a customer who’s day was not going well at all!!

We had a customer who was trying to transfer his balance so he could collect his brand-new RR, but unfortunately, he was running into some frustrating issues with his bank. The bank wasn’t being very helpful, and understandably, the customer was becoming quite frustrated. Adele (Accounts assistant), being the proactive and caring colleague she is, stepped in to assist.

Not only did Adele patiently walk the customer through the process, but she also stayed with him for over two hours past her leaving time from work, offering support as he worked with the bank on the phone. Her calm demeanour and unwavering patience helped to keep the customer composed during a stressful situation.

The customer was so impressed by Adele’s kindness and dedication that he came back the next day with his wife to thank her in person. To top it all off, he sent a beautiful bouquet of flowers to express his gratitude.

Adele’s commitment to ensuring the customer’s needs were met, even when it required going above and beyond, is a wonderful example of the exceptional service we strive to provide.

A big well done to Adele for her outstanding effort and for making such a positive impact on our customer.