Sytner JLRS Division
James Hird (left), Service Manager, congratulating Martin Law.
Award Winner, December 2024
A customer collected his new Defender recently, the following evening he broke down on the M1.
The recovery service told the client that they would be taken off the motorway and they would then have to wait for JLR assistance to attend and the customer had his family in the vehicle who had a small child with them.
Martin travelled to the scene to take them a courtesy vehicle then waited and organised for the car to be brought back to site whilst the family drove home safely. He finally returned to site at approximately 7pm with the breakdown lorry.
The client was blown away by how quick we assisted him and could not thank us enough.
Thank you for going the extra mile Martin!
