Sytner JLRS Division
Nick Miernik (left), Head of Business, congratulating Talea Younge.
Award Nominee, February 2025
Talea came to the aid of elderly client Mrs Hazel Bailey recently when she had reversed and damaged her most treasured possession, her late husband’s Jaguar XJ taking it out of the garage.
Mrs Bailey was absolutely mortified and extremely distressed as the vehicle was only booked in for its yearly MOT. Talea told Mrs Bailey not to worry she would arrange for a driver to go and get the vehicle and bring it back to the retailer to assess the damage.
The vehicle landed with us and unfortunately the damage to the rear was substantial. Talea could just have left this with the body shop but, she did not stop there. She knew that restoring the car’s value was not just about fixing the damage it was about restoring a treasured possession.
Over the next few weeks Talea worked tirelessly on behalf of Mrs Bailey she made calls to several specialists, searching for parts that could not be sourced eventually tracking them down on eBay!
The process was long and sometimes frustrating, but Talea’s commitment never wavered the car was finally ready and returned to Mrs Bailey who in her own words said ‘it had been repaired with such loving care, and it was returned in showroom condition’
Well done Talea.
